ComplaintsforSumo Group, Inc.
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Complaint Details
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Initial Complaint
03/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
February 14th, there was a charge from my bank account in the amount of $29.00. I've never heard of this company. I have tried reaching out twice for a refund and explanation. I haven't even got a response.Business response
04/01/2024
Good evening,
My name is ***, *******'s Senior Customer Experience Manager and I am contact you on behalf of customer ********************************* who filled a report on us due to not receiving a response from our Support team. The complain ID is: ********.
I'm so sorry to hear that ****** didn't receive our response, however, I can assure you we responded twice to ****** - without a reply from him.
Attached you will see our auto-reply which was sent to ******, followed by a response from our Senior Support Specialist ****** on March 7th to ***************** in ticket thread #******.
In our. most recent reply, we asked ****** for additional information to help locate his unauthorized charge in question. Please know that our Support team takes unauthorized charges very seriously and has a ********************* entirely dedicated to assisting with these types of concerns. We pride ourselves on having an average 24-hour resolution time when it comes to helping customer complaints.
In order to ensure that a response is received, I will also be reaching out to you directly at ***************************************************** through my Gmail in hopes of getting this resolved.Please let me know if you need anything else from me or our team at this time.
Thank you!
- *******************
Senior Customer Experience ManagerInitial Complaint
09/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Appsumo deactivated my account along with undelivered purchases in the form of digital products and software. They stated that it's their sole discretion and that I might have violated their TOS which was made in 2022. I've been a member and a user since 2020 and they have held over $3000 in merchandise unactivated and not refunded. They stopped replying to emails.They deactivated two accounts ******************** ******************** They have over $6000 of software on lifetime subscription combined locked up.Initial Complaint
06/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi team Appsumo blocked the refunds on my account and hence, I was unable to request the refund on their portal. Now, when I am reaching out to them through their email support, it took them 12 weeks to get back to me and now they are saying that the refund period is over. Invoice ID ************************************ Amount $240.30 Product - *********** I would request you to help me get the refund. Otherwise, I will file a chargeback against them. Thanks *********Initial Complaint
04/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have purchased a Life-time deal for a software called Active Webinar from Sumo Group, Inc. However, I was locked out of my account and was unable to gain access. Due to several months of going back and forth, and not be able to access my account, I requested a refund to be issued. I was refused a refund so I have a lawyer to write a letter on my behalf due to the lack of response or progress. A lawyer has not been retained. We received a response from their legal department asking me if I will still like a refund. I responding to the email stating that I will still like a refund and would like to know when the refund could be issued. Time went by and we received no response so I sent a follow up email. Sumo Group, *** representative stated they can no longer respond to me but would contact my lawyer directly. The lawyer that wrote the letter on my behalf, has yet to receive a response from Sumo Group, Inc. I have attached the letter in which the lawyer has written on my behalf as well as the email from the Sumo Group, Inc. Please let me know if you need anymore information for me to get this issue resolved.Initial Complaint
03/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Appsumo sells software that is for lifetime use. They due due diligence on companies and founders and sell the lifetime codes/licences at deep discounts. I purchased Abhisi.com support software five codes for $279.45 on 11/18/2020 The product started giving issues after few months and I contacted Abhisi support multiple times but they didn't fix the spamming issue that happened form their tool.Abhisi eventually shutdown even before giving its value back and it cheated all its customers by not refunding the amounts.Appsumo got commission from Abhisi Sales and if Abhisi tanked, Appsumo should be returning at least the commissions they received for a software they sold for lifetime use.Appsumo is also selectively discriminating. On some products that shut down, they worked with founders to give full refunds. On some products that did well, they changed the terms and took side with founders to dupe early investors.Here ****** closed and Appsumo should refund full money. They should also publish their contract and full terms on how they protect customer interests when they do due diligence in bringing Appsumo Select products on their website for lifetime dealsInitial Complaint
10/18/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Appsumo is a marketplace primarily for buying lifetime software. It has a review system and Q&A system. The reviews and Q&A are supposed to be unbiased but AS team has been blocking negative reviews and genuine comments on product issues or question on founders or company's misrepresentations.This indirectly means Appsumo team helps other companies in fraud and ripping off customers. I have reached out to support on my blocked comments but have not received response. I have also asked call with management and still no responseInitial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Niceboard.co scam us on your platform and since a week no support from you help us to get our data and money back, Formally request the refund of all purchases on Niceboard made on your platform.Ref invoice:6a99f1c2-004c-47a9-bd9e-e3dd2cefdde0 02523820-61ea-44da-803a-47b63eb0d922 14baec15-a897-4bb8-9f2f-769af32aa2d1 e9f09f42-a00a-478f-af53-ca453e9e995b 99dca064-2e03-4fa1-9686-3f279853b0b6 I will fill chargeback if I dont get my money back
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Customer Complaints Summary
8 total complaints in the last 3 years.
3 complaints closed in the last 12 months.