Business ProfileforTotal Mens Primary Care

Receptionist (*****) was extremely rude, condescending but most importantly had no sense of empathy. When I arrived to my scheduled appt. (3/6/23 @ 3:30pm), ***** didnt bother to acknowledge me. She was more concern about typing away on her computer THAN asking me how she could assist me. After 5mins of me standing clearly in front of *****, I acknowledged her & ask for help. She said I could register on the computer behind me. After completing the registration, ***** continues to inform me that if my insurance isn't approve within 15mins, she will cancel my *************** will have to return in about 2 weeks (even thou she clearly mentioned I was in-network).After about 15mins, she called me up to the counter to tell me she has to cancel my appointment (which I arrived on time to) since my insurance didnt respond within her 15 mins response period. I was completely appalled by her lack of medical professionalism and lack of empathy being in the medical field. Never, In my entire primary office visit experiences with previous medical facilities, has this ever been the case. When has a medical facility (staff) have the right to deny medical attention due to an insurance policy not responding within 15mins of submitting documents for a medical office visit. This seemed to be just a vendetta from ***** who was more concerned on canceling my appointment because she appeared to be have a personal disliking towards me. I had spoken to her a couple of hours before about any last minute opening. At that point, she mentioned nothing was available but fortunately I continued to visit their website & managed to grab one that popped up at the last minute. It seemed that she was upset about having another appointment rather than ending her workday sooner. ***** was more determined to make sure I didnt get seen, than taking care of patients, which she is also compensated for. TOTAL MENS PRIMARY CARE, Its unfortunate ***** is who represents this location.