ComplaintsforWinona Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I received my medication in defective dispensers. I cannot get the correct amount of medication to dispense and it had caused me to take the wrong dose repeatedly and now I'm having terrible side effects that are causing me to suffer. I asked for an exchange and was denied my request because they claim their pharmacy does not make errors and refused to assist me further or even investigate.Customer response
06/18/2024
Credit card statementBusiness response
06/28/2024
Im writing in response to the complaint filed by *************************. Here is an accurate account of what happened:
On 6/14/24, ****************** reached out to our patient services team about an issue (failure to pump properly) with her cream pump. The team provided troubleshooting instructions to her the same day. Please see her threatening response to us indicating that our pumps are trash.
We reached out to her again on 6/17/24, as we had not heard back from her about which pump needed to be replaced (she has two different ones). She noted that she had been ill and would let us know when she could.
On 6/18/24, she advised us that it was the progesterone pump that was not working. One hour later, a replacement was processed for her. That order shipped later that same day and was delivered on 6/20/24 at 11:30am (please see tracking information included here).
Please review all of the communication with the patient and her acknowledgment that we offered and sent a replacement within a very reasonable time frame. She admitted that she went ahead and filed the complaint without giving us ample opportunity to correct the issue.
We kindly ask that you dismiss this complaint against our company (Winona, ***** and notify ***************** as well.
If I can provide any other information regarding this matter, I am happy to do so.
Respectfully,
*****************
Head of ***************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.