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ComplaintsforEinstein Moving
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Missing charger for Dyson v6 vacuum. The Dyson vacuum and charger were supposed to be moved together in an extra long cardboard box because they wouldn't fit in a large moving box on Tuesday, April 3, 2023.When I arrived at my final moving destination around 6pm on April 3, 2023, there were several items with my Dyson vacuum, such as a broom, rake, long gardening tools that were placed on the floor in one area near the refrigerator. Because the charger to the Dyson v6 vacuum is small, I unpacked everything on Monday, April 10, 2023 to ensure the item was missing. My first call to the organization on Saturday April 8, 2023 and again on Sunday, April 9, 2023; I spoke to *** and he emailed a claim form. I was told by *** that I could call back on Monday April 10, 2023 if my email was down. Finally I submitted the form, but I couldn't reach the office. Someone from the corporate office called my business voicemail and left an unclear message. My email on Monday, April 10, *************************************************************************************************************** *** not work. I would like the organization to try to look for the item that will work with my expensive Dyson vacuum that is only 4 yrs old. I do not wish to argue with this company as I spent close to $3500.00 plus gave a $600.00 tip. My time is valuable and I expect an apology in addition to looking for and/or replacing the charger that is necessary for an expensive $250 vacuum. The company is very friendly during the sales portion of the transaction and is not customer service oriented when a mishap occurs. I expect an apology for the inconvenience. Originally I asked for $20.00 as a reimbursement, but now I expect my time and effort plus an apology. I refuse to sign a waiver as I do not wish to give up my right to publish a review on the internet.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.