ComplaintsforAustin Affordable Moving
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The movers were super nice! HOWEVER *****, not so much. I only hired movers because I was unable to lift more 5lb due to surgeries. It was a very hot day and I acknowledge that. I am not unreasonable... I would have happily paid for breaks, also the storage unit was an airconditioned unit) they quoted $450 for 2 people and 3 hours $60 every half hour after...When we hit my storage unit they said "there's not enough room. we should make a drop off." This was NOT true. They could have!!! But chose not to restack the truck. This cost me the drive unload and back, reload, drive back and unload. At one point it started to get so slow I had to call friends to help them. They even said "maybe we should only get the big stuff...." Look, I was desperate to get moved. I had call bat city movers prior and they weren't available for that day, they gave me a MUCH BETTER quote and the guy was very nice. AGAIN desperate...( I wish I waited that 1 day) The experience cost me $800 to, inner city, move into a 1 bed room apartment, 720 sqft). There were 4 stops but everything was lined up and ready to go. less than 15 miles, 1 stop was only 1 item, all on the way) ANYWAYS, good ***** of stuff is broken. I contacted ***** and they said "I'm not in the office today I will get back to you." They never did. I've given them 1 MONTH to respond but nothing. Disgusting way to rip off common people looking for "affordable movers". Thank you for the horrible service, *****. I hope your kind employees find a better work family who can hold them to proper standards verses that extra money. *****, do better... Be better. I'll be contacting BBB!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.