ComplaintsforPart Catalog
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I purchased a ****** 350-64069 Oxygen Sensor with added Upgraded Shipping on August 15th, 2023. This purchase was $165.77.The package arrived on August 21st via the ***** Upon opening the box on August 22nd before having a new catalytic converter installed for my car, it was discovered the box was empty except for packing paper, inflated plastic film and a packing slip.No ****** O2 Sensor was in the box to speak of. Any reputable business would not send out an empty box to a customer and tell them the product was in the package when it wasn't.It doesn't take a genius to know the weight of the package was too light and nothing was moving around inside. You could easily take the contents of the box, add the intended sensor in, and see the weight should have been higher on the ****** scale.I had to run to a local store last minute to find a different compatible oxygen sensor so my car repair would not be delayed due to the empty box I was sent by Partcatalog.comBusiness response
08/23/2023
We take fraud and attempts at fraud seriously, and will not be commenting further on this case.Customer response
08/23/2023
Complaint: 20510862
I am rejecting this response because: The business has not acknowledged their error or issued refund.A **** scale could easily prove the discrepancy in weight if an item of equal weight to what I purchased was put inside of the box with the same fillers they sent.
Regards,
*******************Business response
08/23/2023
Yes we have a log of the shipping weight from the scale, as well as video footage of the packing station when the order was packed. As stated, we will not be commenting further here.Customer response
08/23/2023
Complaint: 20510862
I am rejecting this response because: The business continues to not acknowledge their error or provide a refund. A reputable business would clearly know they did not take an item from their stock and that the box they shipped was underweight.
Regards,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.