Business ProfileforBMW of Austin

I purchased a vehicle last month (March). The payoff for my trade-in was never made by the dealership as of 16 April. To prevent it from affecting my credit due to it approaching 30-days of non-payment, I had to make the monthly payment plus lates fees to include the payment for the new vehicle. After speaking with the sales manager and general manager, both stated that the payoff of the trade-in was sent to the finance company o/a 17 April. After multiple conversations with the finance company (5/3 Bank), I was informed the payment was never received as of 19 April. Upon receipt of the new vehicle, there were paint chips on the front and rear bumper. This was identified and shown to the salesman (*******). ******* informed me that we could bring the vehicle back, and that they would repair the paint chips. Upon completion of the repairs, I contacted the salesman and sales manager, because the repairs were not done correctly, and the paint job was blotched, and not done correctly. I also took pictures and forwarded it to the dealership. Although, *** agreed to correct the issue again, it requires me to drive more than an hour each way and take off work to get the repairs done. Additionally, the repairs were done in-house, and not by a professional which is concerning due to me purchasing a new vehicle.Although the initial car buying experience was great, and convinced me to be a customer for life, the recent unprofessional work performed by the dealership to make the repairs, the error that was identified by me and not the dealership, the inability resolves the issue, and the burdens place on me to have the vehicle repaired again, is unreasonable, unprofessional, and has overshadowed my initial car buying experience.