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Find a Location

Henna Chevrolet LP has 1 locations, listed below.

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    Business ProfileforHenna Chevrolet LP

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1971

    Years in Business: 58

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    8805 N Ih 35, Austin, TX 78753-5249
    BBB File Opened:
    9/1/1969
    Years in Business:
    58
    Business Started:
    1/1/1966
    Business Started Locally:
    1/1/1966
    Accredited Since:
    10/1/1971
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Partnership
    Business Management
    • Ms. Linda Lamkin, Controller
    • Mr. Mark Rowe, General Manager
    Contact Information

    Principal

    • Mr. Mark Rowe, General Manager

    Customer Contact

    • Mr. Mark Rowe, General Manager
    Additional Contact Information

    Fax Numbers

    • (512) 490-0777
      Primary Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On 11/25/2023, the salesman at HENNA Chevrolet assured us that should we visit CARMAX to get a written appraisal for our trade-in, then bring the written offer to HENNA, we could purchase Chevrolet Traverse VIN ***************** at the advertised price of $43,640.00, less the written CARMAX trade-in offer, less a $500 competitive bonus as shown on the attached HENNA ad for the vehicle, plus customary tax, title and license fees.The ********************** salesman told us that there would be no unexpected ("junk") fees added to the cost; the dealership would add only the customary tax, title, and license fees. Based on the ********************** salesman's assurances, we made an appointment with the salesman, made the long drive to CARMAX to receive a written trade-in offer, and on 11/16/2023 arrived at HENNA Chevrolet with the attached CARMAX offer. The salesman took the documentation to his manager, and then returned to tell us that the manager determined there was "too little profit" in the advertised price, and HENNA intended to add $520.97 in unexpected ("junk") fees, plus TT&L, to the selling price. The salesman suggested that we buy the vehicle, and that he would escalate the issue to HENNA executive management to refund the unexpected fees. A copy of the manager's write-up, showing the "junk" fees and a copy of our check to purchase the vehicle, is attached.Per the attached emails, we contacted the salesman on 11/27/2023 to remind him about the promised refund, but there has been no resolution yet.We ask that 1) HENNA send us a check for $520.97, plus taxes charged, to refund the unexpected "junk" fees, and 2) HENNA desist from deceptive advertising like the attached example.Thank you in advance for considering this request.- ****************** *********************************************************** (m) ************
    Read More

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike L

    1 star

    07/08/2024

    C8 corvette owners beware !!!! I just recently brought my C8 in to Henna to remove lock lugs on all four of my rims and to get my oil changed. I had called and talked to *** about my problem with the lock lugs, I recently purchased my C8 and the lug lock key was not in the car. I asked him if they could use my VIN number to find the factory key to unlock the locks, and he said yes. I brought the car in to get the work done. I told my service rep ********* that I needed to have the lugs removed without using pneumatic tools and to put cardboard and painters tape around the lug holes to protect my two color powder coated rims. They took it upon themselves to manually chisel the locks off because they could find a key from the factory using my VIN number. In the process of removing them they damaged one rim. They did not ask for my permission to chisel off the lugs. When they pulled the car out, ************************* and ****** (service managers) both talked to me about the damaged rim. ***** said they could fix the rim on site in one day, and they had the paint available. After looking at the rim when I got home, I could see that the rim could not be repaired because it had to be powder coated not painted. I finally received a new replacement rim from Henna and it was the wrong rim. Since I had a appointment with a powder coating company to powder coat the rim two days later and I missed my appointment and lost my deposit. ***** said Henna would pay for my deposit in a email to the powder coating company and myself. I have paid for the replacement rim to get powder coated. I have sent ***** a paid invoice from the powder coating company. He refused to pay for the powder coating and my deposit I lost. Oil leaked after they changed the oil. I brought the car to Capital Chevrolet and they changed the oil and there was no more leaking. I sent ***** the paid invoice and he refuses to pay me. The total amount Henna should pay me is $637.21. DO NOT TAKE YOUR BABY TO THESE IDIOTS.

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