Business ProfileforNyle Maxwell Supercenter

The unethical and negligent business practices your dealership uses. I was in today 6/17/24 and working with your salesmen *************************. For staters youre poor email system gives the wrong address for the dealership your used lot is on, and your receptionist at your dealership with your new vehicles is one of the most rude and unprofessional people I have encountered. Upon finally getting to the other lot, I met *****. He was very nice but also very quick to get my information and slow to get me any answers and the whole test drive process was smooth but seemed off. I was in to purchase a 2017 Durango R/T that you had listed on the website I had inquired about 3-4 days prior to getting my appointment. Loved the car and took it out for a test drive, when we arrived back to the dealership we got the paperwork going and I left for him to get my the loan approval. When the original numbers came we would have been about a ***** difference in up charges and your sales men tells me I need an additional $5k ontop of the 2k down payment and trade in. But thats not even the best part. You guys had SOLD THE *** 3 DAYS AGO! You let me drive someones car they had already purchased, you had it still listed on the website, your salesmen didnt know it was sold, your finance team didnt know it was sold, and your management team didnt know it was sold. You pulled my credit 8 times for a car you had already sold impacting my score, wasting my time and showing truly how poor youre staff is at record keeping, and are professionals at wasting peoples time.What would have happened if we had been hit by another car on a test drive how do you explain that to a customer who has already bought the car? As a consumer Id be furious that I had several extra miles on the car from when I purchased it how many other people had you have test drive it while its sold too! And then 3 hours after getting the information that it was sold its still on the website! Thats insane.