ComplaintsforSan Fernando Motors Inc.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase vehicle 7/16/2021 after work, woke up to go to work 7/16/21 engine light was on. Vehicle was running awkwardly. Called expressed my concerns told them through phone call/text I no longer wish to keep vehicle. They told me I forfeit my down payment told me its in my best interest to keep paying or my credit will also be effected!!

  

  Business response

  04/29/2022

  San Fernando Motors, Inc

   

  On July 16^th 2021, the costumer *********************** purchased a 2013 Chevrolet Silverado **** VIN # *****************. The inspection on this vehicle passed on 06/14/2021. Next day, the costumer call to let us know that engine light was on. He came to the office and one of mechanicals fixed the problem at the same day. The costumer call to the office to let us know that he does not want the truck any more. We explained to him if we close the account will be a charge off and that will affect his credit score because he already signed a contract and all his information was put in the system. He keeps the truck. On September 11^th 2021 the costumer call to let us know the engine light was on again. We set up an appointment to the body shop on September 20^th 2021. He came and delivered the truck. On September 28^th 2021 the estimate was ready. We call the costumer to let him know what was the problem. We explain to him that he had a discount of 50% because he was a recently signed costumer. He rejected the offer and he left the truck in the dealer. He kept doing the payments. On November we offered to him put $2500 on his payments instead off to pay the repairs. On November 18^th the costumer put $2500 on his payments vehicle as an agreement that we are going to fix the truck. The truck was fixed and the costumer did not pay anything about the repairs. Two weeks later, the truck was delivered to the costumer already fixed.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sunday 11/21/21, my vehicle was picked up for no insurance cussing me to miss work and get a write up. I contacted the dealership that was closed as my payment and insurance was valid at the time they picked up my vehicle. I lost wages from missing work and also couldnt attend any events I had planned that day. On Monday 11/22/21, I spoke with the owner at 8:39 am that my vehicle was going to be dropped back off where they picked it up and that was it. At 930 I get a call that they need my keys in order to deliver my truck. When I stated that I will not be giving them my keys as they removed the vehicle without keys in the first place, the guy threatened me that the owner will make it worse on me if I dont. Cooperate. I told him we had a agreement that the vehicle will be brought to me ASAP as I was to be at work today at 8am causing me 2 days to miss work. I have the gentlemen the key and a hour later no car! I contacted the gentleman I gave my keys too and he then stated that I will get my car today but doesnt know the time. This is why I asked him to take me to my vehicle when he wanted the key. He then proceeds to say he will not release my car until the owner calls and verify that I put a claim for damages to my car. I explained that there was no reason to pick up my car as my payments were current and my insurance was valid. That there was no discussion on me needing to verify claims I made on my car as this is personal issues that I already took car of. Now I missed 2 days of work bc of whatever reason they took my vehicle from my home. This is poor service and the fact that I can now lose my job bc of missing 2 days of work , not feeding my family bc all my belongings were in my car. I need for the company to reimburse me the wages I lost for 3 days of work plus the Uber ride I had to take to try and save my job. I also want to return the vehicle and get my full deposit back bc of how I was treated in all this matter. I no longer want to do business

  

  Business response

  12/08/2021

   On November 06, 2021 a reminder was sent to ******************************* regarding the insurance expiration notification received. November 07, 2021 an Insurance Notification-Default was generated and sent to the costumer via email. November 10, 2021 the person who handles the insurance department called the ***************** to verify if the costumer still had active insurance. The insurance company confirmed that the policy insurance that we had on file was expired since 11/06/2021. We continued sending texts to the costumer in order to get the new insurance policy, but we did not receive any answer from the costumer. A lot of calls were made to the costumer but the calls went directly to the voice mail where we left a lot of voices mails and got no response or calls back. On November 13, 2021 a Repossess order was generated based on the insurance expiration. On November 21,2021 the repo agent called the costumer more than four times to advise that her vehicle would be picked up for no Insurance. However, the costumer would hang up the calls. When the costumer finally answered the phone, she denied that she was ******************************* or owner of the phone number. The repo agent proceeded to pick up the vehicle. ******************************* called a lot of times to the repo agents phone to insult him and make discriminatory comments because her vehicle was picked up. On Monday November 22, 2021 We had a voice mail form ******************************* where she demanded by insults that she wanted the vehicle back.  We called her back to try and work things out with her and explain why the vehicle was picked up. She just insulted the personal and demanded the vehicle back. We sent someone to her house to get the key because we had the intension to give the vehicle back to her and she gave us the key. When we finally opened the truck, we discovered the vehicle had a lot damage inside. The truck looked like it was vandalized. The seats are cut like razor blades and the dashboard too. To the right rear there is a dent on the vehicle.  According to the damages discovered in the vehicle, we asked the costumer to open an insurance claim to repair the damages of the vehicle. The costumer refused to open a claim and she still demanded the vehicle back emphasizing countless discriminatory comments.According to the evidence exposed in the vehicle and the countless insults and the reluctance to work with us, the company does not want to continue doing business with the client. A 20-day letter was sent to the costumer which gives her the opportunity to pay off the reminding balance or locate a financial institution to refinance the vehicle for her.

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