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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear BeatStars Support,I'm writing to re-evaluate my current BeatStars subscription. As a loyal member since early 2022, I started with the monthly plan at $20 for a year and upgraded to the yearly plan at $179.99 in 2023.I appreciate the platform's features and the valuable marketing resources you've provided, like ad placement options (link 1)***************************************************** and sales tips seminars (link 2) *********************************************************************************. I'm committed to using these tools to improve my exposure and sales. Unfortunately, the promotional tools wouldn't be an option for me right now due to budget limitations.However, I'm disappointed with the lack of sales so far, with only one coming from a personal connection. This doesn't reflect the quality of my music, which has received positive feedback from BeatStars, your A&R Team, and even producer *********.I'm dedicated to succeeding on BeatStars. I believe with some additional guidance and exposure, I can start generating sales and become a valuable asset to the platform.Given my long-standing membership, consistent uploads, and efforts following your recommendations, I'd like to inquire about the possibility of receiving a few complimentary months on the platform. This would allow me to further explore marketing tools and identify new strategies to enhance my results.Thank you for your time and consideration. I look forward to discussing these options further.Sincerely,************************* aka DA KiDBusiness response
06/12/2024
Hi ******,
Trust you are well.
We have directly updated you on the reference ticket logged to BeatStars Support: 394801
If there are any further rejections to our feedback, feel free to reach out to us at **********************************
Thank you!Customer response
06/12/2024
Complaint: 21786029
I am rejecting this response because I have not heard from BeatStars and would like a resolution.
Regards,
*************************Business response
06/13/2024
Hi ******,
Allow us to clarify our previous communication with you via BeatStars Support, on your concerns shared with us.
If you are requesting a full refund for your newly purchased Monthly plan for $19.99 we can assist you further with a refund for the amount and the plan will be cancelled.
However, in regards to your previous purchase from last year June 2023, we can not offer any form of refund for that purchase unfortunately.
Let me know if you have any further questions or concerns.
Thank you!Customer response
06/13/2024
Complaint: 21786029
Dear Better Business Bureau,
I am rejecting BeatStars' proposed solution to my recent inquiry about my lack of sales despite positive feedback on my music quality. BeatStars offered to credit my most recent monthly subscription and cancel my membership, but my goal is to remain subscribed and achieve success on their platform.
While I appreciate their willingness to find a solution, canceling my membership wouldn't be helpful. I believe a credit towards future marketing tools or a dedicated sales assistance program would be a more effective way to increase my exposure and generate sales.
As a loyal BeatStars subscriber since early 2022, I've consistently uploaded music and followed their recommendations. The high quality of my music is confirmed by positive feedback from fellow producers, Music Artist, Fans, and even BeatClub's A&R team. With this in mind, I believe a credit or targeted sales assistance would be a win-win situation for both myself and BeatStars.
By providing me with additional support, I'm confident I can turn things around and become a successful seller on their platform. This will ultimately lead to increased sales on BeatStars, generating revenue for them and establishing me as a valuable asset to their community.
With your help, I hope to reach a resolution with BeatStars that allows me to leverage their platform effectively and achieve success.
Thank you for your time and consideration. I have attached a copy of my email communication with BeatStars for your reference.
Sincerely,
************************* aka DA KiD
Regards,
*************************Initial Complaint
11/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged twice for a promotion campaign that I never signed up for.I was given $50 worth of promo credit; I used that towards ONE campaign and never authorized that campaign to be extended past the initial 1 day I authorized for the exact total of $50 (which, to be clear was given to me by Beatstars as a free promo credit, not my own money)$46.79 And $47.50 Are both unauthorized and I expect that money to be returned to me.Business response
04/09/2024
This case was created directly by **** and replied to/escalated by our staff on 11/17.Initial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I sell digital music in this business and BeatStars is putting my profit on hold for 180 days. I dont have any other payment methods to use.Business response
09/20/2023
Our response to ******** would be:Hello, I hope you are well.
Per the Terms of Service and this article, you can see why the 180 day holding period is in effect:
We hope that adds clarity.
Thanks as always!***** | BeatStars Support | ***************************************
Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a Beat, with a uncleared Sample. I was told I have to clear the Sample. Said Beatmaker already received payment to use the Beat. The Rights hold of the Sample is not being paid a percentage, of the money the Beatmaker is making from the Beat, and Im in the hook for $2000, to legally clear the sample, which should have been done by the Beatmaker. Beatmaker does not respond to a refund, and the admission, that they were wrong to sell a unlicensed beat, and I feel that Beatstars and the Beatmaker should pay the $2000 fee to legally license the sample. This is a bad business practice, and I feel that they are liable, for the purchase of the sample, and any Court fees, I have to pay, to file a LawsuitBusiness response
09/14/2023
Please see my previous reply about the duplicate injuries that arrived Wednesday.
Specific to this case (Consumer: ********************************), it's a common complaint, and here is our usual response:We're sorry, we can help clarify here. Please note that the producers on our site fully manage their own files, licenses, sales, and client communication. BeatStars does not manage this on behalf of our members.
If the files are incorrect, then it appears the producer may have uploaded the incorrect file version here, or in your case, not pre-cleared any samples.
Please contact the producer directly as they upload and manage their own files. You may use the "Message" button within their BeatStars profile page, the contact form on their Pro Page/Player, or you may use their personal email address within your transaction receipt to contact the producer directly.If the producer is unresponsive, you may submit a chargeback with PayPal:
**************************************************************************
We apologize for any inconvenience and hope this helps provide clarification and guidance.
Thank you!***** | BeatStars Support | ***************************************
Initial Complaint
07/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Receive great respect, hugs and blessings for you from workers of the BBB company. We have been promoting our career with great effort and discipline, interest and humanity in seeking opportunities.My work account was suspended and I had a signed contract and I had no months to last. They blocked my account without giving me an explanation and I request a refund of my money that I generated through publishing. They blocked my account and they kept the money from my music.I asked him why they blocked my account if the song is mine composed by me that must have some explanation they did not give me an explanation and they do not answer me automatically my account is disabled they kept the money amount : ******* date : 16 jun , 2023 they no longer answer my email and nothingBusiness response
08/23/2023
As it relates specifically to *************************, we can confirm that ****** has been blocked due to violating our Terms of Service and our Publishing Agreement. We therefore vehemently oppose any BBB complaint and we direct you to our response below which was dated June 16, 2023. If there is any more information that you require to resolve this BBB complaint, please let us know.
Customer response
08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************You kept the money, you did not reimburse me for what I generated. All my songs are composed by me, they did not give me an answer because the reason for blocking what song and they did not let me send copyright registration documentation, they simply blocked me with nothing and they were left with 2 thousand dollars. I request a refund
Customer response
08/23/2023
Complaint: 20278961
I am rejecting this response because:You kept the money, you did not reimburse me for what I generated. All my songs are composed by me, they did not give me an answer because the reason for blocking what song and they did not let me send copyright registration documentation, they simply blocked me with nothing and they were left with 2 thousand dollars. I request a refund
Regards,
*************************Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was sent a distorted file from Enrgy beats. They never responded again after, no matter how many times I attempted to contact.Business response
08/23/2023
As it relates to ***************************************, we have searched our ticketing system Zendesk and did not find any complaints from this individual. Please reference the screenshot below which shows that the search results only populate the tickets submitted by you.
Further, we have checked our Control Panel, and cannot verify a member by the name of ***************************************. Could you please confirm whether ********* reached out about BeatStars or Beatstar?Initial Complaint
05/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am an American with a hidden physical disability seeking reasonable accommodations in the proper venue. Based on a preponderance of the evidence, I am an ******** with a hidden physical disability [benign brain tumor] seeking remedy (from the ramifications of) social, economic, and financial disadvantage - in the proper venue. I am an ******** with a hidden physical disability seeking remedy from stonewalling, gaslighting, and fake participation in the proper venue. I am an ******** with a hidden physical disability seeking remedy from the undignified treatment of a person coping with a disability in the proper venue.I am an ******** with a hidden physical disability seeking remedy from fraud; conspiracy to commit fraud; retaliation for reporting fraud in the proper venue.Delete my account. There is no function to delete accounts once created. I do not want further contact or a digital imprint on your platform. Someone has been releasing songs in my name and attempting to use my Paypal to do transactions.I am a victim of identity theft. I believe it might be a man named *************** a former employer who I reported.Business response
08/23/2023
Lastly, and as it relates to ***************************, we found one ticket from this individual. Please reference the screenshot below which shows that we responded to her query and did not hear further from her.Initial Complaint
04/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I signed to beatstars publishing about 2 years ago. Finally received a payout which goes through **** to Beatstars publishing. About a week ago Beatstars claimed to have paid me but never did after I made a withdrawal to my payapal account. I won't harp on this too much as I have read that they have stolen much more from other. My next step is to file a complaint against **** who ** attaching their name to this fraudulent company. No customer service whatsoever. No expectation as to if or when I will receive my money. I'm removing all music from its platform.Business response
05/31/2023
***** (BeatStars)
May 25, 2023, 15:12 MST
Hi ******,
This member was investigated and our Publishing team determined the account was in breach of the Terms of Service, and thus the account was terminated.
Here is what ******* received on 4/25/23:*******,
Your actions have violated the BeatStars Terms of Service.
Our Terms of Service Policy prohibits the following:
1. Posting content for which the user does have ownership, control, or the appropriate license(s)
2. Racial/Derogatory language, slurs, usernames, etc.
3. Fraudulent Activity through the inappropriate usage of bots, and artificial activity enhancers
4. Spamming Community Members through messaging or other methods of communication
5. Disrespect of BeatStars Staff
6. Any other violation of the BeatStars Terms of Service
Your account will be terminated. This inquiry will now be permanently closed.
Let me know if you need any additional information for this case.
Thanks!***** | BeatStars Support |
Customer response
06/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Customer response
07/25/2023
Complaint: 19965097
I am rejecting this response because:This company defrauded me out of my music and royalties. Technically they filed a fraudulent reply to a previous complaint on BBB and tricked me into resolving it.They sent me a new login which they later locked. As per the original complaint, they have approximately 50 of my songs. They've made the false claim that I have no rights to post my own music. Which had been on their platform over two years in most cases. Furthermore, I recently found that the little money they did pay was so that another of their artist could use lyrics from one of my songs. They claim the contract is null because I hurt one of their employees feelings while also falsely eluding to the idea that I have no rights over my own music or that I committed fraud which is slander. I know for a fact you cant breach a contract by hurting someones feelings nor supposedly breaking rules on your platform. The outcome can be nothing less than a deposit for any money you have collected from my music and deletion of all my copyrighted material from your platform. I would like the address or contact information for your attorney. I will move forward with a law suit against both beatstars and **** music. Upon more investigation I found this is a common practice of beatstars. I ask for proof that I don't have the rights to post my own music. This company is failing so they are scamming smaller companies out of their royalties. This will never ever be resolved until I have all of my money deposited into my account and my music removed from your platform. The claims they are making has to be handled in court. I will absolutely file a lawsuit in ****************************** for theft by deception. ************* could be a good service but they choose to scam. As of today I attach a screenshot where they are still collecting my royalties. Show proof I don't have the rights to post my music. Show me the term that violates the contract. Its that simple. Or remove my music and pay me.
Regards,
***********************Initial Complaint
02/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have purchased 3 beats from this platform (beatstars.com). I reached out to them because i did not receive the download links to the beats i payed for in my email. Pay pal is the payment processor they use to collect all payments between buyers and sellers. When i reached out they said paypal declined my payment and thats why they haven't sent me the beats to my email. When i reached out to paypal they stated that the payment has be successfully completed and provided me with the transaction id. The money has also been taken from my checking account. I have been going back and forth with beatstars through email and they are telling me that paypal is misinforming me. I am providing all of the evidence that states that they did in fact take the payment but they still refuse to deliver the beats that i paid for. I also told them that the seller of the beats (***** beats) is also saying that they received the payment. Beat stars is refusing to accept the evidence that i am providing and is accusing paypal of lying to me when in fact their system is the one not showing the correct information. Please help. I just want to receive what i paid for. I have provided the paypal transaction successfully completed along with conversations ive had with beat stars where they refuse to solve my issue.Business response
03/15/2023
To try to speed up the process for you, I double-checked the same Order ID, and PayPal has now fully cancelled it with this status:
[9MY5767603301414D: REFUNDED]
Again, you will have to contact PayPal support for any follow-up, and to find out what happened.
Thanks!
Initial Complaint
01/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Hi, I just tried to access my website that is a beatstars.com pro page and it states my account was disabled further checks shows that Beatstars blocked my account access stating that they would need me to provide evidence on my recent sales... which makes no sense as my products are digital and are readily available upon purchases apart from a few services which is provided via we-transfer/zoom etc. now I have not noticed any chargebacks form any customer nor have any customer complaints been brought to my attention.I would like my account to be re-activated so I can continue BAU. Shatta-Road Rekrdz LLC is a registered record label that does all the services required of a label and is fully compliant with all TOS of Beatstars. I am happy to provide all business documents if needed.Business response
03/15/2023
We hope you are doing well.
Unfortunately, it has come to our attention that your account has been reported for buying your own beats to create chart relevancy.
Please note that this may result in actions taken against your account (up to and including account termination without notice or a refund) as it is against our Terms of Service and Personal Conduct Policy.
Please discontinue that type of behavior so that you can remain a member of our community.
See below for the BeatStars 3-Strike Policy:
The actions against your account include, but are not limited to a temporary block or termination.
If the user proceeds with a second violation of the Terms of Service after an initial warning,
the user will be given Strike 1, and the user's account will be suspended for a period of 30
days.
Strike 2
If the user proceeds with a third violation of the Terms of Service after
Strike 1, the user will be given Strike 2, and the user's account will be suspended for a period of 60 days.
Strike 3
If the user proceeds with a fourth violation of the Terms of Service after
Strike 2, the user will be given Strike 3, and the user's account will be terminated.
Customer response
03/15/2023
Complaint: 18817615
I am rejecting this response because: It has been more than 60 days and my account is still disabled. what is the status of my account now, given your 3 strike rule and I was only provided with 1 warning in regards to the issue. I also apologies as I was unaware that would be a violation as i did not see that outlined in the *** prior(however i understand this regards and it will not happen again) As stated my account is still showing a disabled status so when can i expect to regain access to my account?
Regards,
*************************
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