ComplaintsforSkinnytabs

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order after looking at their products. I clicked on the ingredients tab and it showed me a list of what was supposedly in the product. I placed an order and then found their Instagram page where you can see the back of the box. They did NOT list all the ingredients in their product on the sales page. I cant use and have reactions to canola oil, magnesium stearate and natural flavors which is an unknown ingredient. Within 5 minutes of placing my order I knew they had scammed me with lack of full listing of ingredients. Then once you buy it states no cancellations and no refunds are permitted. This isnt right when they did not disclose what their products really contain. Nor should I be charged any kind of fee to cancel this order. Now that I see their terms - after placing my order- the terms are including in the receipt which is just wrong too. I just want the order refunded, they can keep all the product and the cup. Just do the right thing. The invoice I attached shows all their bad business practices are shared after an order has been placed. This page shows what they sell as ingredients and I included an image of their actual ingredients in my images. ****************************************************************************

  Business response

  07/27/2023

  Dear *****, 

  
  Thank you for reaching out to us with your concern regarding the ingredients listed on our website. We appreciate your feedback, and we would like to clarify that all the ingredients used in our product are indeed included in the supplement facts section. The information relayed in this email has already been relayed to you. It was also mentioned that we cannot cancel orders just placed however you are within the 30 day money back guarantee and would be approved to return your order once received. Per our policies. **********************************************

  As part of our commitment to transparency and to ensure our customers have access to accurate information, we diligently provide a comprehensive list of ingredients on the supplement facts panel. This panel can be easily viewed on our webpage before making a purchase, enabling our customers to make informed decisions.

  Regarding your specific points of contention, we want to emphasize that ********** is not an active ingredient in our supplement tabs. Instead, it is employed as an anti-bonding agent, serving to prevent the tabs from sticking together during production.

  
  Furthermore, there might be a misunderstanding concerning the use of wheat germ in our product. We want to confirm that our supplement does not contain wheat germ; rather, we utilize wheatgrass as an ingredient, which offers various health benefits.
  

  At Superfoods Company, we take great pride in the quality and accuracy of the information we provide. We stand firm in our commitment to transparency and will continue to offer complete and truthful details about our products to all our customers.
  If you have any further questions or require additional information, please do not hesitate to contact us. We appreciate your interest in our products and value your understanding in this matter.
  

  Sincerely,
  Superfoods Company
  
  
  

  
  

  Customer response

  07/27/2023

  Complaint: 20226554
  
  I am rejecting this response because:

  I went back out to the ***** page that I was sent to when looking at the products to see if they listed the full ingredients - it is not accessible from that particular ***** page which is different from the regular website  At that time they only listed the good stuff not the cheap, low quality ingredients also included. The full ingredients are listed on your normal site - not on the sales link I was on.

  As for a return within 30 days - yes but you deduct a shipping fee (that was supposedly free when ordering) plus I pay to ship it back with tracking AND you charge a restock fee. Thats just simply bad business nowadays.
  

  Also, I ordered on Friday - your site states nothing will ship until Monday. It would have been so easy to stop the shipment and to say otherwise is just ridiculous. This is 2023!!! But you simply wanted to make a few bucks despite my finding the ingredient info within an hour of ordering and letting you know I didnt want it due to that.
  

  Finally, your company waited until the last possible moment to respond to this BBB complaint. I think that also shows your lack of care for your customers.

  
  Regards,
  
  *********************

  Business response

  07/28/2023

  Our policy states that once an order is placed, it cannot be cancelled. This is because our fulfillment center immediately processes orders for shipment. For more details, please refer to our "Returns" policy at **********************************************. We appreciate your understanding.
  

  We went ahead and issued the refund for your order and that was attached to our response yesterday. 
  

  thank you 

  Customer response

  07/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me due to the refund. The way they do business and the way they speak to customers; not okay and never will be. 
  
  Regards,
  
  *********************

• Initial Complaint

  06/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered some superfood tabs from this company and signed up for monthly delivery to receive a discount. I was going to try out this first shipment of tabs and then decide if I want to continue buying them on regular basis as company is promising on their web-site that cancelation of the further delivery is possible by simply managing the account and canceling the subscription on their web-site . I did not like the tablets that much and I decided to cancel the subscription. But when I tried to access my account , I was directed to verify it through link that will be send to my e-mail . But I never received any link by e-mail. No matter how many times I tried nothing . I checked my spam, no email either . I contacted customer support multiple times by e-mail and never got any response back . I only got back non-deliverable notice from my e-mail provider . The contact number listed on the order slip from my first order has a recorded message referring to web-site but no one ever answers it . I need to manage my account and cancel it , but this company just makes it impossible and DOES not communicate with the customer . All their information on their web-site is a LIE and this is a scam ! They lie you into signing up for monthly shipments but the customer is never able to cancel the account , manage it or communicate with these people , who ever they are .

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  An amount if $319 was charged to my account 03/22/23 via PayPal. When I inquired about the transaction. I was told when I ordered fro them before I had chosen a monthly subscription. I told them that was obvious a mistake because I was trialing that product for the first time and no possible way I would do a recurring payment. The company stated their policy stated they need a 48 hour notice prior to the recurrent paymen. I stated I had no idea o had chosen a recurrent payment ir wale I would have notified them a long time ago or canceled. However this company refuses to give me a refund stating the order is already in fulfillment which I highly doubt that given this happend same day and few hours after I received the email. I have tried to resolve this with the company and they are bent on not refunding my money especially as I do not want their products which has not even been shipped. I did a one time trial of their products which I did not like much and obviously was not planning to go back for some more. So why would I do recurrent subscription on the first time I am trialing a product? This is frustrating and I believe cheating a customer or better yet swinging money out to the customer. Besides that they have a horrible not so user friendly website *** could easily do a subscription without even knowing. All I want is my money back of $319. I have not received any products given this is all happening same day.

  Business response

  03/23/2023

  Hello!

   

  After looking into your account, we are able to confirm that you selected a Subscription versus a One-Time Box when ordering. Our subscription option is offered at a lower rate than our one-time order option, and we give you the ability to cancel at anytime. The only caveat is we need 48 hours notice prior to your renewal date to ensure we're able to cancel the order before it goes into fulfillment.

   

  The subscription started 1/22/23 and renewed on 2/22/23 and then for the 3rd time on 3/22/23. The customer contacted us after their subscription had already renewed. 

   

  THey also filed a chargeback so our system doesnt allow us to refund invoices with a chargeback actively in dispute. 

  
  
  I can confirm that your subscription has been successfully canceled, your account has been closed, and no future charges or product shipments will be made.

   

  We are very sorry this could not be handled internally. 

   

  Thank you. 

   

  - Kayla 

   

   

  Customer response

  03/23/2023

  Complaint: 19636745
  
  I am rejecting this response because:

  1. Again it is obviously a mistake as I am actually just noticing they did renew 2/23 and somehow I missed that.

  2. There is absolutely no way I would do a subscription the first time I am trying a product without knowing if I am going to like it or not.

  3. At this point I am requesting a refund for this recent transaction of $319 since I missed the February transaction somehow.  Otherwise I would have canceled this a long time ago

  4. I do not think it is fair for them to charge me and besides I never got the products they charged me for 2/23. If I did I would have known then I was being charged for something I did not want.

  4. If I had realized the first time this happened in February, I would have done same thing I am doing now. It is only fair for them to refund the $319 for this March given I paid attention to my email ******** account and caught it and reached out same day. Nothing has been shipped and it is only fair for them to return the $319 for this March despite their policy.

  I get tons of emails and literally try to read the important ones and Superfoods company or skinnytab was not important and I usually would send their emails.to trash except this time for some reason I actually clicked on the notification sent by PayPal about this transaction not even the email from superfoods. Their email I sent to the trash. If I did not open the PayPal email I wouldn't have known things what is happening and it would have continued for next month as well. 

  
  Regards,
  
  Afanwingong *****

  Business response

  03/27/2023

  Hello,

   

  We were able to offer a refund on the February invoice since a dispute has not been filed against that order. We issued a refund for $295 deducting shipping costs to you and unreturnable shipping costs. Please see the credit note attached. 

   

  Thank you. 

  Customer response

  03/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Afanwingong *****

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company has a policy that guarantees refunds for products rare no satisfied with. I requested to return the items and they offered me a store credit if I did not want to ail the items back or I could mail them back and get a refund. I accepted the store credit. I never heard back from the company after that. I then reached out to PayPal for help. I then heard back from superfoods company saying they cannot give me a refund anymore because it was already charged back to my credit card. This is false information. I never reported anything to my credit card only to PayPal which was no help. Im just asking for my refund or store credit that this company promises to offer

  Business response

  03/03/2023

  Hello ******,

   

  We'er sorry for any confusion about your account.  The agent was confused about the situation but you were approved for a refund. We issued a refund on 2/10/23. Please see the credit note attached. 

   

  Thank you!

• Initial Complaint

  01/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On September 15 I placed my fisr order with the company for their Ashwavana drink mix products. Upon arrival the drink cup they sent with the product was broken, I contacted them, they replaced the item immediately. After receiving the product about two days into using it I noticed I was getting really bad headaches in the afternoon and didn't feel well, kinda nauseous after I would drink one. The only thing i had changed was drinking this Ashwavana. Once I stopped using the product no more headaches. That was barely 7 days into it so I canceled my subscription (which was every 2 months, new product to be sent)November came and I did NOT receive a product - then all of a sudden on January 9th I have an email telling me "your order has shipped" I didn't even know what it was, after looking it up and seeing they charged me $99, I immediately emailed them to tell them to cease and do not send the product, I went online to check the status of my old account with them and it was wide open so I canceled it (for the second time)! I have emailed them six times since the email came asking to resolve the issue and give me my money back and every time I get an automated response. I have called them and it is only a recording - you cannot speak to a human, and their chat online has only allowed me to leave messages even during business hours. I have told them I have had this happen before where the new year comes around and old accounts reinstate themselves or I end up active on an email list from a company that I previously subscribed to - so I figured that is what has happened - but they are impossible to get help from to resolve the matter. They still shipped the product - which arrived on January 14th, I have not opened the package and will be happy to return to them. Can you please assist me with this case?Thank you,******

  Business response

  01/17/2023

  Thank you so much for reaching out to us. 
  
  
  
  Our product goes through rigorous food health and safety testing. Our products are manufactured in an ****registered facility in ******* and the ingredients in our products are not known to cause health issues. We have over ******* customers who have used our products on a daily basis, so we can assure you that our product will not cause the medical issues you have encountered. 
  
  
  Only your doctor can advise you on what medications you may or may not be taking and how those can interact with your body. We highly advise against self-diagnosing as that will not lead to an accurate medical and scientific conclusion. 
  
  
  I've gone ahead and issued you a refund for your purchase. Any active account you have with us has been canceled. You will receive a second email from our automated system with confirmation of your refund.
  
  
  
  Please let us know if there is anything we can do to assist and we appreciate you giving us a try.

  Customer response

  01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  01/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company illegally signed me up automatic payments without my consent

  Business response

  01/17/2023

  Hi ******!
  
  Thanks for reaching out to Superfoods Company!
  
  After looking into your account, we are able to confirm that you selected a Subscription versus a One-Time Box when ordering. Our subscription option is offered at a lower rate than our one-time order option, and we give you the ability to cancel at anytime. The only caveat is we need 48 hours notice prior to your renewal date to ensure we're able to cancel the order before it goes into fulfillment.
  
  I can confirm that your subscription has been successfully canceled, your account has been closed, and no future charges or product shipments will be made. 

   

  We have issued a full refund for your last order January 13, 2023. Please see credit note attached. 

  
  We are sorry to see you go and hope you have a great day!

• Initial Complaint

  01/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I ordered a one time order of 3 months supply of their ********************* When ordering, I was unaware that I would be automatically enrolled in a auto subscription that automatically reorders a 3 months supply every 30 days. Which doesnt make sense to be charge every month for a 3 months supply! And when researching how to cancel the subscription, you cannot immediately cancel the subscription after ordering the product. You have to wait a week or so for your "account" to become active. This is a deceptive practice that makes a customer become forgetful to cancel a subscription.I was unaware of being enrolled in the auto subscription and was charged $139.95 for another 3 months supply of their ********************* I was not sent a notice that I would be charged beforehand or a reminder to cancel before being charged.I was sent an invoice today that states "If you signed up for a subscription, you are able to cancel at any time. We need to be informed of your cancellation 48 hours prior to your subscription renewal in order to stop the order and prevent your payment from processing. We do not offer returns or refunds on subscription renewals. As mentioned above, I was not given the option to cancel my subscription immediately due to my account, needing to be active. It took a week or so for my account to be active in order to cancel my subscription so the statement that you were able to cancel your subscription at any time is false and deceptive. I am filing a complaint, because:1. I was unaware I was in a auto enrolled subscription service of 3 months supply every 30 days 2. I was not informed or warned of being charged for the auto renewal of my subscription beforehand.3. Unable to cancel auto subscription immediately after creating a new account. Which goes against their statement on their invoice of being able to cancel the subscription at any time.Ive included my email to the company and their response. I was not offered a refund.

  Business response

  01/10/2023

  Hi Jaye!
  
  Thanks for reaching out to Superfoods Company!
  
  After looking into your account, we are able to confirm that you selected a Subscription versus a One-Time Box when ordering. Our subscription option is offered at a lower rate than our one-time order option, and we give you the ability to cancel at anytime. We do not offer a 3 month supply - the plan you selected was for 3 bags of coffee for a person who may drink 1-3 cups of coffee her day. Our subscriptions plans renew monthly as indicated on our website. The only caveat is we need 48 hours notice prior to your renewal date to ensure we're able to cancel the order before it goes into fulfillment.
   
  I can confirm that your subscription has been successfully canceled, your account has been closed, and no future charges or product shipments will be made. We went ahead and processed a refund for your most recent order. Please see the credit note attached. 

   

  We are sorry to see you go. Thanks for giving us a try. 

• Initial Complaint

  12/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 60 day supply on November 29, 2021. I received the product on December 8, 2021. On December 29, 2021, I was auto charged for another 60 day supply. The company offers a 30-day money-back guarantee; however, I was not given a full 30 days to "try" the product to decide if I wanted a refund or wanted to continue my subscription nor should I be receiving another 60 day supply before the "first" 60 days expires.I contacted their customer service department as soon as I saw the pending charge and was advised that I didn't cancel the subscription but I can still use the points earned from the purchase. The product hasn't shipped and a refund should be issued.

  Business response

  01/05/2022

  To Whom It May *************************************** looking into your account, we are able to confirm that you selected a Subscription versus a One-Time Box when ordering. Our subscription option is offered at a lower rate than our one-time order option, and we give you the ability to cancel at anytime. The only caveat is we need 48 hours notice prior to your renewal date to ensure we're able to cancel the order before it goes into fulfillment.

  Our plans are not setup by how long the supply will last but on a monthly basis and how many tabs you take daily. 

  
  I can confirm that your subscription has been successfully canceled, your account has been closed, and no future charges or product shipments will be made. I also issue a refund for the last order - please allow 5-7 business days for the refund to be processed by your bank. 

   

  We are so sorry for any confusion and sad to see you go. 

   

  Thank you

   

  Superfoods Company!

  Customer response

  01/05/2022

  Complaint: 16411434
  
  I am rejecting this response because: this is completely unacceptable. The company offers a 30 day money back guarantee; however, I only had the product for 20 days before I was charged for the next month's subscription. It's not possible to utilize a 30 day money back guarantee if I only had 20 days to review.
  
  Regards,
  
  *******************************

  Customer response

  01/06/2022

  On Wed, 5 Jan at 3:16 PM , ******************************* <**********************> wrote: 
  I initially rejected the offer. I rescind the rejection and accept it.
  

• Initial Complaint

  11/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have purchased products from this company. They placed me on auto ship. I cancelled the auto ship and they continue to send me product. I no longer want their product and I want to cease doing business with them. They never allow you to publish anything negative about their company or product online so you are not able to warn potential buyers that they will be taken advantage of. They will not allow a negative post on ******** or other forums where they allow customer comments. They should not be allowed to be in business any longer. I have been charged $121 again for the second month in a row after canceling my subscription. This must stop. Thank you for looking into this matter.

  Business response

  11/03/2021

  To Whom It May ****************************** apologize for any confusion regarding your account. This customer has had multiple subscriptions with us since May 2021. We simply ask If you wish to cancel your subscription, you may do so at any time, however, you must cancel your subscription 48 hours prior to the time of your subscription renewal (48 hours before the exact time of the charge) in order to not receive your next scheduled order. 

   

  That being said, we are going to honor the customer request for a refund. Please see the credit note attached. 

   

  Thank you 

• Initial Complaint

  10/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was enrolled in an auto-pay program, they claim I should have known, sincerely I did not. As soon as I realized I was being billed (via PayPal), I notified Superfoods to cancel the auto shipment and reverse the charge. They refused. You sent a payment of $60.59 USD to Superfoods Company (******************************)It may take a few moments for this transaction to appear in your account.Transaction ID ***************** Transaction date Oct 10, 2021 12:05:19 PDT Merchant Superfoods Company ****************************** ************ Instructions to merchant You haven't entered any instructions.Invoice ID ******** DescriptionUnit priceQtyAmount $60.59 USD1$60.59 USD Subtotal$60.59 USD Total$60.59 USD Payment$60.59 USD Payment sent to ****************************** Payment sent from ********************* Funding Sources Used (Total)**************** CITY EMPLOYEES CU x-3005$60.59 USD Issues with this transaction? You have 180 days from the date

  Business response

  10/11/2021

  Hi ******!
  
  We are so sorry for any confusion regarding your account.
  
  . After looking into your account, we are able to confirm that you selected a Subscription versus a One-Time Box when ordering. Our subscription option is offered at a lower rate than our one-time order option, and we give you the ability to cancel at anytime. The only caveat is we need 48 hours notice prior to your renewal date to ensure we're able to cancel the order before it goes into fulfillment.
  
  
  I can confirm that your subscription has been successfully canceled, your account has been closed, and no future charges or product shipments will be made. You will still receive any packages that you have already paid for.

   

  Since there was confusion around the subscription vs a one-time order I went ahead and processed a refund. Please see the credit note attached.

   

  We are sorry to see you go & hope you have a great day.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩