ComplaintsforAlta Pest Control

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called Alta to cancel my services after several years of paying them $60/month for their services. I had fallen on hard times and had to cut back every discretionary expense every month. When I mentioned I wanted to cancel services, they transferred me to a different **** where I had to wait on hold for 15 min. Once I got a hold of them, they were hard selling me to not cancel. They offered to lower my price 3 different times. I said no, I don't want services of any kind. I started to get frustrated because they wouldn't cancel my service. They then transferred me again to another salesperson who I had to wait on hold to talk to. They finally said, instead of cancelling, why don't we just put your account on hold for 6 months, and we will call you back after 6 mo to see if you want service again. I finally said yes to this because they wouldn't let me cancel my account no matter how many time I asked. After 6 months passed, I got an email from Alta saying I owed them $47.50 for a service performed at my property. I called Alta and said I had cancelled my account and didn't authorize a service at my house and I needed to be refunded the $47.50 and I want my account cancelled. They said they left me a message earlier in the week on my voicemail saying that they would come out to service my house again. I have that voicemail, and the caller says that I had been on a 6 month deferment and was asking if I wanted to reactivate my service or not. Said nothing about being contractually bound to keep paying for service. I called **** and the scumbag lady said that I signed a contract that I would pay them again for service after 6 months and they weren't going to refund anything. I told them I signed no such thing, and they are gutter salespeople who lie over the phone to get sales. They even lie about pricing. They originally told me several times that the service would cost $60 for a quarterly service. Then they billed me $60/mo and only serviced once every 3 months.

  

  Business response

  06/09/2024

  We are so sorry for your experience with Alta and if the service cost or frequency was misrepresented. It is against our policy to be dishonest and any person found to be misrepresenting our company or agreements and services rendered will be held accountable. Is there a day/time you have for a quick conversation about this experience? We would love to be able to hear from you any additional information you'd like to give or answer any questions and provide a satisfactory solution to these issues. We hope to hear from you soon and will try reaching out again. Thank you for reaching out to provide your feedback.

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were informed that we had a rodent problem in our attic and had Alta remediate the problem by having our insulation replaced in the sub floor. It turns out they were also in the wall insulation and the traps they claimed were set to the most sensitive setting were empty of bait on multiple occasions, yet we were told there was no activity in our attic. They only informed us of activity in our crawl space where the traps also never caught anything but were always empty of bait. We paid $7500 for a job to be half done and we are left with the same issue we started with. Dont claim full remediation when its a half done job. We cancelled our account, which prompted removal of the traps they set, so I only have a couple pictures of the empty trap. But theres supporting images of the tunnels in the walls.

  

  Business response

  06/08/2024

  We are so sorry for your experience. It is our goal here at **** to provide excellent customer service and satisfaction. We would love to speak with you about your experience and find a resolution that works best. Is there a day/time you have for a quick conversation? We apologize for the frustration during this process and truly would like to help. Please let us know when you have a time available and we would be happy to set up an open conversation regarding this.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A salesman from ********* came to my door at 730 pm on 5/14. The information we originally spoke about seemed OK. However, when reading the fine print he asked me sign, it did not lignup with what he said. When I asked him to change it, he went into his system and said he did. I then read the full fine print again and it was not what he was stating. In short, he wanted me to sign a ********************************* it was 6. When I bluntly confronted his scam, he made no hesitation to leave. This act of predatory salesmanship is harmful to the community.

  

  Business response

  05/27/2024

  We are so sorry for your experience with this salesman who was representing our company! It is absolutely against our beliefs for our representatives in any department be deceitful or misleading; those found to be using this as a sales tactic will be held accountable and dealt with accordingly. We would love to speak with you about this interaction and answer any questions or gather any further information or comments you'd like to provide. Is there a day/time you have available for a quick conversation? We appreciate you bringing this to our attention and hope to be able to speak with you soon.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Alta Pest Control door to door salespeople have come by our home and been told by my daughter numerous times we are not interested (I was unaware). They came by and claimed they had a special discount because they are already in the neighborhood. I told them we were having some mouse issues this year. The salesman quoted me a good price. I told him my hearing is very poor (I am a disabled veteran) and that I have cataracts and could not read any information or hear well. He said that was okay. He then asked me to sign a digital pad. I asked him if this was a contract and he said no but I hope you will continue to use us for at least a year. He imposed my signature on a service agreement. I had my daughter read it and I am locked into an 18 month service agreement! I also did not intend to set up monthly payments to be taken from my checking account and they are set up! My daughter has read my contract and it is not at all what the guy at my door stated. I feel lied to and like this company preys on disabled elderly people. My daughter called today and was told it would cost ~$250 to cancel! I repeatedly told the man I couldn't see or hear. I really hope something can be done. I just want to cancel my contract and not be penalized.

  

  Business response

  05/27/2024

  We are so sorry for your experience with this particular salesman who was representing our company. It is absolutely not our policy to be deceitful or misleading; those found to be using this as a sales tactic will be held accountable and dealt with accordingly. We would love to speak with you about this interaction and answer any questions or gather any further information. Is there a day or time that is best for us to have a quick conversation? We look forward to speaking with you!

• Initial Complaint

  04/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Absolutely ridiculous practices. We have MULTIPLE NO SOLICITING SIGNS. As well as private property signs. Even with those our door was still pounded borderline BEAT on. At 6pm EST on a Friday evening. After riding a freaking hoverboard up our driveway in between our cars!!!! What a joke of a company to allow their employees to conduct themselves like this in public. I will also be contacting the state attorneys office about this predatory behavior.

  

  Business response

  04/10/2024

  We apologize for your experience with our sales team and want to assure you that this is not standard for our company or any of it's representatives. When our standard of conduct is found to be broken, it is our goal to immediately address these issues and to provide adequate training and/or discipline when necessary. Is there a good day this week you have for a conversation? We appreciate your feedback and look forward to speaking with you soon. 

   

  Customer response

  04/10/2024

  Complaint: 21537525
  
  I sure do have time to discuss this issue with you this week. Feel free to give me a call on my mobile at ************* 
  
  Regards,
  
  *******************

  

  Business response

  04/22/2024

  We are so glad we were able to speak on the phone and hear about the details of your experience. We were able to follow up with our Director over sales and speak with him about this and what possible resolutions or remedies we can ensure. We will reach out this week to follow up with our previous conversation. Please let us know if there is anything else we can do for you in the meantime.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an account with them and have had for quite sometime. My son ****** paid to have a house in *******,**. that my cousin lives in sprayed for roaches. Then they were to repeat the spraying for a term of one year. Both accounts are taken out of each of our bank accounts via our debit cards, My cousin called and said the guy had never been back and she was seeing roaches again. I called Alta and they told me that ******* account had not been paid and they had sent it to collections. ****** checked his bank account and they had pulled a payment every month. She then tells me ******* card is paying mine and his is in collections. I asked if I could speak to an account manager and she said they would tell me the same thing. In between these 2 things they treat our house for mice to the tune of $8000.00. and we still have mice. The office girl sounds like a robot or someone reading a script. you cannot get past her to speak to anyone else and she repeats the same thing over and over.

  

  Business response

  04/03/2024

  Thank you for taking the time to provide your feedback and let us know the things that have transpired. We are truly sorry for your experience and hope to be able to speak to you soon and come up with an amicable solution. It is our goal here at Alta to hold ourselves to providing a five star standard and to protect your privacy. Whether it be our technicians, customer service, or sales team, we aim to provide that standard and to make it right when that does not happen. Is there a good day/time you have available for a quick conversation? We'd love to hear about your experience and see how we can help. We look forward to speaking with you soon!

• Initial Complaint

  03/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I setup services after finding termite damage in my house. I paid $650 for a sentracon system. I had no choice to avoid further damage. I was informed of a $30 monthly fee for checking the stations, which I never saw them do. I called regarding this and was informed they only come out if you continue having issues. I had also signed up for the regular monthly pest control, making my monthly bill over $60 after paying $650 to have them install Sentracon stakes in 20 minutes. The regular pest control didnt even happen unless I called and reported bugs (this was for $30/month) Later on I was in a financial bind, going through a divorce and a single mom on one income. I tried to cancel services but the cancellation fee (that I was not made aware of when I setup) was too high and I couldnt pay it. Later on they came to collect the Sentracon stations that I thought I paid for. At no point in time would I have agreed to pay that much money for the system if I had known I would never have the option of self maintaining or changing pest control providers. Not for $650.. Unfortunately I recommended this company to many neighbors that also discovered termites that are also now out the funds of something they thought they owned. A phone call was no help. They just pointed me to a part of their agreement that talks about cancelling the transaction in the first 3 days and equipment must be returned. This would imply my $650 would be returned and they would get back their stations. Not relevant to the current circumstance. I paid them for months of service.. I really feel like they are intentionally misleading people. The amount of negative reviews are insane and I wish I would have checked BBB before using Alta Pest Control. They trap you in a contract and make it financially difficult to break it only to send you to collections. They fail to explain their contract and the fees and misrepresent the contract agreement.

  

  Business response

  03/07/2024

  Thank you for taking the time to reach out to us! We are so sorry for your experience and for the frustration regarding your account or any information that you felt was misconstrued. It is not our intention to be misleading or dishonest and we are so sorry that your experience has not been the five star standard that we truly try to hold ourselves to. We would love to go over your account and listen to your concerns and come up with a solution that works best for both parties. We take every complaint and concern seriously and will absolutely address any issues that arise as we continue to ****************. Is there a good day/time you have for a quick conversation? Please let us know! We look forward to hearing from you soon!

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They continue to charge my account and I don't have a contract I have a month to month it was suppose to be stopped but it hasn't then thee managers ******** just keeps making excuses these people need to be reviewed they just keep ripping people off then they schedule appointments and keep rescheduling

  

  Business response

  02/05/2024

  We are so sorry for your frustration with our scheduling and any of the miscommunication that *** have happened. We appreciate you speaking with us over the phone and would love to follow up about your account and services this week. We were unable to reach you by phone, but please give us a call at your earliest convenience so we can further assist you in whatever ways needed. Thank you for your patience and thank you for being a valued **** customer. We look forward to speaking with you soon. Our number here is *************.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  At *** point she became very aggressive and started talking about an early cancellation fee of $460.00. After about 10 mins of yelling and screaming she then told me she could reduce the early cancellation fee down to $46.00. I told her I wasnt paying anything. That turned into more yelling and screaming until I finally gave in and said send me the bill for $46.00 and Ill pay it. 10 days ago I received my ONE and ONLY invoice from ****. This morning I got an email from ***** in the non-existent ****************** telling me my account was sent to a collection agency (which I believe is a scare tactic). This supposed collection company also charged a $75.00 fee and to avoid that, and have my account taken out of collections I needed to call them. When I called the number in the email I asked for the ****************** and was never transferred to anyone in Billing but instead was told by the rep *** she could help me. She said instead of paying the $71.00 invoice she would wipe that away and I would just pay the $460.00 (previously reduced price) that she was now dropping down to $380.00. When I questioned how that was a better deal than the $71.00 she couldnt give me an answer. I asked for a supervisor or manager and was told to hold on. When she came back on the line she relayed what her manager said about the situation but still did not let me speak to a manager. I asked again, for a manager and this time after waiting on hold I was told her manager was in a meeting. I asked to leave a message for the manager to return my call. Instead I was asked to give her a day or two to give her time to confer with her manager how best to help me (because simply closing the account was off the table I guess). Now Im currently waiting to see if Ill get a call back and if Ill ever get to speak to a manager or anyone in the actual ******************.I ABSOLUTELY would NOT recommend this pest control company to ANYONE.

  

  Business response

  01/19/2024

  We are so sorry for your experience during your time with Alta. We truly want to provide a unique, thorough, and customer-oriented service to all of our customers. We absolutely want to speak with you and work with you and apologize for your frustration and escalation of this matter. We have tried reaching you via phone and email and will continue to reach out to see how we can help. Please give us a call at ************ and we would love to have a conversation that provides the best solution possible to fit your needs. Thank you for taking the time to reach out to us about this situation, we value your feedback so we can continue to improve our services. 

  Customer response

  01/22/2024

  Complaint: 21161724
  
  I am rejecting this response because:
  
  This the same automated response that the company uses as a response on all of their negative reviews which can be found all over ****** and Yelp. This is a general blanket apology.

  In addition, I have already been in contact several times with the business and no resolution can be reached by dealing with the business. 

  Regards,
  
  ********* ***************************

  

  Business response

  01/29/2024

  We are so sorry you feel as if you have not been heard and apologize that you feel our replies are automated. We have reached out and left a few voice messages and sent a few emails as well trying to get in touch with you. We want you to know we do hear you and are trying everything in our power to make things right, including removing your account from our third party collections agency, ***** on 1/24/2024. We would still love to speak with you and go over the details of your experience to see in which ways we can improve and continue to grow as a company and change where things need to be shifted. We appreciate your feedback and again, would love to speak with you on the phone about your experience and to see if there is anything further we can do for you or any questions you may have. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We had recently bought our home and were new to the state. A "Door to Door" salesman came to our door, which should quickly have alerted us to a scam. He was selling Pest Control for an initial price of $50.00 which sounded reasonable. We accepted that, and while we were yet discussing the future, another employee came along and provided the service and we paid the money. So, a service was provided and paid so, forget the "Three day right of recision". Upon further searching, we found reputable companies offering same services for less. I tried to cancel the agreement, and then learned, to cancel, there were hundreds of dollars to be charged in fees, including an additional fee for the "Lead in" first service for which they charged $50.00, so I allowed them to perform another service for $179.00. That's right...5 minutes of spraying the yard for $179.00. Then, I insisted that I did not appreciate their deceptive business practices and now they sent me a bill for $274.00 to pay for the cancellation of the contract. Remember this name. ALTA PEST CONTROL and don't do any business with this horrible, deceptive, dishonest company as we did. I do believe altogether, we have paid this company, around $300.00 and they are demanding an additional $274.00 for services not performed.

  

  Business response

  01/19/2024

  We apologize for your interactions and experience with our Alta team. It is not in our business practices to provide a service with empty promises or something that is not thorough and sufficient for your needs. We have tried reaching you via email and phone and would love to speak with you about your account and listen to your thoughts about your experience. Please give us a call at ************ so we can discuss these details. We would be more than willing to provide a solution, including waiving fees if necessary and the chance to be able to build a better report and make amends where needed.  

  Customer response

  03/05/2024

  Better Business Bureau:
  
  Resolved 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩