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            Customer ReviewsReliant Pest Management

            Pest Control Services
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            View Business profileBBB accredited business

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            6 Customer Reviews

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            • jeanne s

              07/10/2024

              I recently moved into my new home and day of moving a sales rep came to me to offer pest control service. I asked 2 simple questions 1. are you connected with *************** (builder)2. may I cancelled service any time without a penalty Both answers were yes after receiving services on Memorial Day. I received a call from pest control that was working with builder. I called Reliant Pest to clarify spoke with supervisor and was told that there was nothing they could do regarding cancellation fee of $150.00. I tried to explain the situation with no resolution.

            • John W

              05/29/2024

              I had a very great experience with reliant. This super nice college kid came to my door and was really helpful with giving me all the information I asked for. He signed me up for a year plan and assured me good service. Since then I have had no problems with any ants or spiders like I did before with **** Since then I have renewed my contract and I have really enjoyed their services

            • Margaret M

              01/24/2024

              am very disappointed in the company they came by our newly bought home and had us sign up for pest control they said they were doing it for the whole neighborhood this was just a selling point no one mentioned that we were signing up for a year and that we will have to pay $100 **** every three months. we are stuck with this bill and have not been successful in our attempts to cancel this contract.

            • Jim H

              10/10/2023

              These guys use persuasive college students to sign people up. However, they have you sign a notepad saying you agree to use their services. They don't mention that you are signing a two year contract. When you find their services don't work very well, they demand you pay large amounts of money to get out of their contract.

              Reliant Pest Management Response

              10/11/2023

              We apologize for any inconvenience you or your wife experienced, ***. We strive to provide excellent service to all our customers in many cases at no additional cost.

              We understand your frustration regarding the contract terms, and we apologize if there was any miscommunication. Reliant does not offer any contract lengths over 1 year. It looks like we were trying to inform you that you only have 2 service left to fulfil the agreed contract length of 1 year. 

              Please reach out to us at **************, and we'll be happy to discuss your concerns and find a resolution.

            • Ido M

              09/13/2023

              My roomate used their service ones and they were not reliable at all. We still had ants all over the place and rescheduling with them was a disaster. Not recommend it.

            • stephanie m

              07/21/2022

              I would not recommend. Reliant charged me for a yearly ant prevention called "Top Choice." I would call saying I saw ants and needed service, but their people would come without the product. One day recently I was told they do not carry top choice and have never carried that product- that they use a lesser product. They also explained that their technicians are not certified to use Top Choice or the second product. Reliant Pest control had no problems when it came to billing me and taking my payments, but they did not provide the service that they charged for. They go through technicians and I can only guess that if they treat their employees like they do their customers, it would explain the poor service and the turn around of employees.

            Customer Review Rating

            1.67/5

            Average of 6 Customer Reviews

            Contact Information

            Austin, TX 78734-2735

            Visit Website
            (512) 275-6223

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            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 4/13/2012

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

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