![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDiablo Rojo, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In October of ************************* a piece of jewelry with the expectation it would be real gold and made of real material. We spent $200 and waited 7 months for the jewelry to be sent to us. Once arrived I noticed a discoloration on the jewelry in the sterile packaging so I went to open it and notice my "gold" jewelry was two toned, and spotted all over. When I reached out to the vendor asking for a replacement or refund due to the discoloration and I would not be able to put it in my body. They asked for a photo which I sent along and have attached here. Upon getting my photo they told me the spots and marks of discoloration are from "sterilizing" and I can wipe them off. I attempted to wipe off the spots but it is impossible as it is clearly oxidized metal and not something that can be wiped off because it is fake jewelry. When I told them I tried and it didn't work so I would like a refund, they told me that is not possible and that I could send it back to them to be cleaned. I let them know that I was not comfortable doing that due to the 7 month wait time we endured to get the jewelry from them to begin with. I also let them know that the inability to work with me on a comprise after I spent so much money made me feel uncomfortable and like this was a scam. I then proceeded to let them know I would follow up with my bank and the BBB. I would like a refund for the fake jewelry they sold. I also would like them to be flagged so they do not scam anyone else.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.