Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against GT Distributors regarding their false business practices and the financial harm they have caused me. This company has exhibited behavior that I believe violates ethical business standards and has had a significant negative impact on my financial well-being.I have always been open to negotiation and have expressed my willingness to pay any outstanding debts. However, GT Distributors decided to take action without any prior communication or provision. They failed to engage in any form of negotiation or discussion with me before making their decision, which I believe is not only unfair but also unprofessional.Furthermore, the representatives of GT Distributors have shown a disrespectful attitude towards my constitutional rights as a 2nd Amendment bearer. This behavior is unacceptable and goes against the principles of fair and respectful business practices.The actions of GT Distributors have financially disabled me, causing undue stress and hardship. I believe that their practices are not only unethical but also potentially illegal, and I urge the BBB to investigate this matter thoroughly.I hope that the BBB can help facilitate a resolution between me and GT Distributors. I am seeking an acknowledgment of their misconduct, a formal apology, and a fair resolution to the financial issues they have caused.Thank you for your attention to this matter. I look forward to your prompt response.

  Business Response

  Date: 07/25/2024

  This customer buys guns on Gunbroker (auction site) and doesn't complete the transaction by paying for them. Per our Gunbroker listing Bidding - "Your bid is a contract - Place a bid only if you are serious about buying the item. If you are the winning bidder, you will enter into a legally binding contract to purchase the item.
  NOTE, payment must be received within SEVEN (7) days of the auction close. If payment is not received within this SEVEN (7) day period, the item will be re-listed or given a second chance offer and you will receive a "non-paying bidder" feedback. Here is the listing he bid on - ***************************************** . Per our customer service *****************************************  Please see attachment.  The first portion is some of the negative reviews he has left under different usernames.  He creates a new Gun Broker username each time he is blocked. The rest of the attachment is every order that has been voided for not picking up. 
  Reasons orders have been voided (total 12):
  Customer never attempted to pick up firearm
  Customer would get a Delay with NCIS (background check required by law) and then wait months before checking on the item. After 30 days it was restocked. 
  Reasons customer has been banned from Gun Broker:
  Customer never pays the relisting fees
  Customer left several F reviews because he was delayed on the background checks.
  Customer has called customer service while in the retail location to complain about the wait.

  From our retail manager on wait time and "internet connectivity - Hes talking about the times he was here when NICS was down both online and their call center and we could only run LTCs while putting non-LTC customers on an order to fulfill when the system came back up.
  Hes thinking G T Distributors was creating these issues for him and not understanding that these were factors out of our control. He also will interrupt you as you talk to him so he probably didnt hear what he was being told about the situation.  

  GT will not proceed without a background check showing proceed. 

  
  

  Customer Answer

  Date: 07/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a shotgun off gunbroker.com on 10/17/22, seller never provided shipping info and took a lengthy time to ship a defective item. Reached out on 10/31/22 at 09:25 to discuss issues and return policy since they advertise a no hassle return on firearms, and free return shipping. Talked for 7 min 3 sec to I believe it to be ***, said we would receive a response that afternoon. Called again on 11/1/22 since I had not heard back from seller. Talked again to *** and another female rep for 14 min and 54 sec and was assured I would receive a return label and refund. To date (11/7/22) I have not received a return label. Item was returned at my expense ************************** COD fees due at delivery. I would like my original payment refunded and the $46 I paid to return the "no hassle return". If the return shipment is rejected, I fully intend to file a credit card dispute. I have attached the auction where it clearly states "Returns - GT will replace your firearm with a comparable model if in stock at no additional charge or refund the purchase price, transfer fee (receipt required), tax if applicable, and provide no charge return shipping. GTs Used Firearm ************************************************************************************************ negligence or misuse of a firearm. The 90 day period starts at the day of sale for firearms picked up at a GT location or the day it is delivered to a dealer or agency. Warranty is only valid for the original purchaser of a firearm and is nontransferable."

  Business Response

  Date: 11/15/2022

  Customer has been refunded and banned from future bidding on our GB listings. 

  The customer originally complained that the shotgun didnt take 3 shells, even though the gun broker listing showed it only takes 2 shells.  Then he changed his reason to the shotgun looked like it was in bad condition.  The pictures on Gunbroker show the wear, but we told the customer that we would process it with a 90 day warranty.  Where we dropped the ball, is the customer service rep that spoke to him did not set up an RA return label.  I have coached the rep, and had them call and apologize to the customer.  I have already received the shotgun, and issued a full refund.  Same customer gave an F feedback on GB.  We asked him to resolve with the BBB, and the feedback, and he refused.  Stating we did nothing for him. 
  
  Thank you,
  
  *********************
  Customer Service Manager
  G T **********************, Inc.

  Customer Answer

  Date: 11/15/2022

  Complaint: 18368819
  
  I am rejecting this response because: Interesting how I am banned for your mistake. I will be forwarding that to gunbroker.com CS. First off, your listing title was for a Police Magnum which implies it shoots magnum shells.

  As you can see in my attachments lack of communication from GTD ****** is not a complaint, since the first of the year you have had 8 negative feedbacks for it. Blaming the customer for your failures is disingenuous at best. I reached out via phone and followed up with 3 emails to which I have attached copies. None of these were responded to. 

  Per the listing:

  "**NEW 90-DAY USED FIREARM HASSLE FREE RETURN POLICY **
  We will replace your firearm with a comparable model if in stock at no additional charge or refund the purchase price, transfer fee (receipt required), tax if applicable, and provide no charge return shipping. GTs Used Firearm ************************************************************************************************ negligence or misuse of a firearm. The 90 day period starts at the day of sale for firearms picked up at a GT location or the day it is delivered to a dealer or agency. Warranty is only valid for the original purchaser of a firearm and is nontransferable."

  Had there been a reply there wouldn't be any issues. Again, not my fault you guys dropped the ball. I did tell the rep once GTD replies I could close the complaint, I never once refused to do so. I did repeatedly state the ball was dropped and asked how I could've done anything differently to help the situation. To date I have not seen a receipt stating a refund has been issued which authorize.net automatically provides to the consumer per credit card regulations. 

  
  
  Regards,
  
  *********************************

  Business Response

  Date: 11/15/2022

  Customer has his refund. 

  Customer Answer

  Date: 11/15/2022

  Complaint: 18368819
  
  I am rejecting this response because: No refund has been issued, I have checked with my credit card company as well to verify. Please provide evidence it was provided.
  
  Regards,
  
  *********************************