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ComplaintsforSoaked ATX
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Complaint Details
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Initial Complaint
01/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I hired SoakedATX to refinish my negative edge pool including putting a Pebble Tek equivalent on the surface of the pool and overflow, new decorative tiles, replace all stone work as well as update equipment to the pool. Every aspect of the work was shoddy from the cutting and installing of the stone to the adhesive used to attach the tiles and no sealing around the tiles to cheap mastic around the pool to not cleaning the pebble tek correctly. By the end what was once a beautiful perfectly built negative edge pool that just needed a freshening turned into an uneven wall that didnt look anything like a negative edge. The work was so shoddy that I had to pay $7,000 to have the most important parts redone. The owner promised to fix everything if I paid him more of what was left to pay. Then he promptly did very little , said he wasnt doing anything else and walked off the job and refused all communication.Business response
01/25/2024
I trust this message finds you well. I want to assure you that all work performed on your swimming pool strictly adhered to the agreed-upon aesthetic enhancements outlined in our contract. Importantly, every aspect of the project was executed properly and up to the standards set by builders.
No reconfiguration or reconstruction deviated from the mutually established plan. Despite going over the initially set budget to ensure the highest quality, full payment for the services rendered is still outstanding. Unfortunately, due to the unresolved payment issue, we are unable to continue working on your project.
Thank you for your understanding.Customer response
01/25/2024
Complaint: 21145338
I am rejecting this response because: it is not true or accurate. This company walked off the job and refused to fix the problems. The work was so shoddy it had to be corrected by another company because this company refused to communicate. Phone calls, texts and certified mailed letters have been ignored.
Regards,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.