Current Alerts For This Business
According to BBB files Green Dot Corporation has a pattern of complaints concerning service issues and customer service issues. Specifically, consumers allege that their accounts are being locked and therefore not being granted access to their account or funds for extended periods of time. Consumers allege receiving little to no customer service support. Consumers allege experiencing access issues to their direct deposited IRS payments. Consumers further allege having to send in proof of identity numerous times without resolution. Consumers further allege problems with gift cards and money cards being emptied prior to being registered or activated. Consumers allege extended wait times for receiving new banking cards in the mail and/or refunds. Consumers allege being on hold for up to 2 hours and then either receive varying messages from different support staff on the same unresolved issues or being hung up on and/or treated rudely by customer support staff. BBB contacted Green Dot Corporation on September 19, 2023 and as of October 13,2023 Green Dot Corporation has failed to respond to BBB regarding this pattern of complaints.