Customer ReviewsforOuro

I have been with Netspend for yrs but after today I dont even want to hear there nameThey locked my account as soon as my ********************** deposited and wouldnt tell me why just kept saying give it 6 business hrs!! Then put I hung up on them when they actually did but no matter what I said while upset its MY MONEY!! So I still havent been able to get my social security check yet because they told me the supervisors are handling important issues ??

Hello, 

We see someone from our **************** has reached out to you to assist you with your concerns. We see that the issue was resolved back on July 31, 2024. We are happy that it was resolved. Please feel free to contact us if you need further assistance at *******************************. 

I received a letter saying they're up in doubling the charges on a prepaid card that I don't even have this is some kind of scam

Hello ****************, 

We see someone has spoken to you concerning the matter. He was informed that if he has the letter to provide it us at ******************************* for further review. 

My experience with netspend is bad, and they are advertising false information when it comes to transferring money from one account to another. The BBB needs to investigate netspend for fraud.These people are fraudulent and should be investigated.

Hello *****, 

We see someone from our team has reached out to you regarding your concerns. They will be happy to assist you further. Please email ******************************* if you need further assistance regarding the matter. 

Netspend i have been a customer for a year and so and this greedy company is charging a few every time I use my card isnt that what cards debit cards are meant to do but every time I use it to go to the grocery or any other place this fn company is charging me to use my debit card that I put money into and they charge me every time I loud up my card so if anyone else thinks this is a Rip off your right it is. Its against the law to have a debit card and charge for a transaction that the card you are using through them and. They are charging a fee of 2.43 every transaction and thats stealing from the poor people and that is hiway robbery and thats how this greedy card works if theirs any justice i hope they see this as taking advantage of the poor souls who are barely making it and s******* them without their concern . This company is nothing but greedy thiefs. Who I ask my God to come down on them hard and disclose who they really are greedy pigs.

Hello ***, 

We see that someone from our **************** attempted to contact you regarding this concern. If you have a few moments to discuss this matter we will be happy to assist with your issue. Please email us at ******************************* for further assistance. 

i feel robbed by this pseudo corporation, i lost more than $ 200 dollars i didnt use it for couple of months, after that i call customer service and they told me every month they discount $ 5.95 fee for inactivity. PLEASE NEVER EVER BUY FROM THIS NETSPEND IS A SCAM. I'm deeply dissapointed I hope one day the justice came after them. NETSPEND STOLE MY MONEY. NETSPEND STOLE MY MONEY NETSPEND STOLE MY MONEY.

Hello ****, 

We see that someone from our **************** has attempted to reach out to you. We will be happy to assist you please reach out to the **************** member for further assistance. If needed you can also contact us at *******************************. 

I will never use this corporation again.I put $100 on a prepaid card and they wont activate it with a drivers license so I got a state issued ID.Now they want a social security card that I dont have.All my cards were stolen and I need the money for medication.I bought the card a month ago and dont have transportation to go get more documents nor the money.I wouldnt give them one star on this review but had to!!!

Hello ****, 

We see that the issue was resolved and you were able to access the funds on the account. We will be happy to discuss your concerns further please feel free to contact us at *******************************. 

Ive had an account with this company for four years. My direct deposits for my job goes to this account so on today I was trying to transfer money to my main bank account to pay bills when all of a sudden I get a message that says that I needed to contact ***************** I called **************** and was told that I had to be transferred over to another department to handle the problem. I then spoke to a representative. That told me I would have to verify my identity now mind you. *** had this account for over four years never ever have. I had a problem until today and then when they sent a link for me to verify my identity they told me that my drivers license wasnt valid. It doesnt expire until 2025. They told me that I needed to send a utility bill to prove that my address is correct. I moved updated my information on the system to my current address, but my mailing address is the same because I still get mail there at my previous address So now I have bills that are due that I cant pay because they have locked my account after calling in at least three different times and when I told the lady I was going to contact the Better Business Bureau then all of a sudden my account was locked and I cant even access my money from my paycheck Because now theyre acting like they cant verify who I am although my drivers license has my previous address on there that I still get mail at and Im communicating with them through the email address thats on file they wont unlock my account while my bills needs to be paid. Very unsatisfied with this company and as soon as they unlock my account, Im going to change my direct deposit and Im going to close the account and be done with them. Scam alert.

Hello Joy, 

We see someone from our **************** has attempted to contact you at the number and email on file. We will be happy to assist you with your concerns. Please feel free to contact us at *******************************. 

I'm a Brinks Money customer which is part of **********************. I deposit my social security money into my Brinks account.Last week I had $1587 dollars in my account.I went to make a $6 dollars purchase and my card was declined by NetSpend.They claimed I owed NetSpend $499.74 dollars for an account I do not have!Nevertheless, NetSpend put a hold on my account until I paid the $449.74.I paid the money and NetSpend still put a hold on my account.I subsequently contacted NetSpend risk management to contest the charges against **** wanted a copy of the charges so I could contest them.NetSpend told me they couldn't open the account like it never existed.In addition to contact The Better Business Bureau, I'm filing a complaint with The Federal Trade Commission.NetSpend is guilty of deceitful business practices.

Absolutely pitiful. From the repeated frustrations of verifying identity to the automated system prompting you to "press star for other options" only to hang up on you because star is not a valid entry. Stay away from these Charlottens. Youd be better off keeping your money tied to a carrier pigeon.

6/3/24 I made 2 uploads on my card...One upload reached my account, the other upload didnt. I call Netspend and was told it was pending...i called back hours later and Netspend said they had no record of my transactions..They basically said, oh well, foreigners act like they couldn't understand me. So basically they scam me out of $100.00. Then said there was no record of my transaction or the 3 disputes I filed...I will never stop calling and never stop warning people not to do business with NETSPEND...

Hello **************, 

We are sorry to hear that you had a bad experience with our **************************** We see that one of our Customer Support Analyst has reached out to you today and you stated that the issue was resolved. We are glad that the issue was resolved. If you need further assistance please feel free to contact us at *******************************. 

Thank you.