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ComplaintsforCapital Printing Company
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased the forages guide to wild foods. In the ad it stated I would receive four physical books including same books in digital form. I received the physical book the forages guide to wild foods but I did not receive the additional three physical books. I have the receipts stating the purchase price was for the physical books and the digital format. Thanking you in advance for all help in rectifying this.Business response
06/20/2023
Capital Printing does not sell the books, we distribute books based off of the orders sent to us from the book authors selling websites. The image provided appears that the customer purchased a physical and digital book bundle. Capital will forward the complaint information to the customer that we distribute for. Since we don't collect the money on these sales, the complaint is being directed to the wrong entity.Initial Complaint
02/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
02/19/2023 I ordered The Lost Book of Herbal Remedies which the total including shipping was $50.28. Invoice #********us, Order # JV2RE9CH, Customer #********* Today I received an empty envelope.Business response
02/28/2023
Hi ******,
Apologies that your envelope was delivered empty. Unfortunately some things get opened or lost in the mail. We are sending you a replacement today, tracking # **********************. Please let us know if you need anything further.
Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.