Business ProfileforOwnwell

I was initially impressed by Ownwell's claims of meticulous research and local expertise for property tax reductions and suggested it to others.For the context, we get to appeal for tax reduction with county 1 time. Ownwell filed an appeal for my house (******************) with 67 unrelated properties (Attaching PDF). Some of properties used are literally whole **** road / street. Example "NOVARA TRL " or "*************" which is ******* sq ft property compared to my 7800 sq ft house. They even used property "*********************" that was in the opposite side of the city ~25 miles away. If a genuine effort was made by the ****** agent or even generative AI was used, it would have chosen properties that are by same builder, similar size of house and lot and proxomity.I did a 10 minute search myself in County website and found few properties in my street itself valued way lower and would have been better candidate. Even I pointed a property that is by a way more reputed builder than ours, is sold at higher price and have better features and lower valuation in county. I emailed Ownwell also with the properties I found and to my surprise they didnt use properties I mentioned in email for protest. My software developer experience tells me that they hired an intern to build a database of addresses in their system and developed a random address list generator for each property that enrolls with them. They did not function in way they advertised and messed up my one and only chance with county to appeal. Had any human from Ownwell had spent 5 minutes to spot check their random address list they generated, they would have not filed with that list.Now to fix this, I need to file arbitration with the Texas state and fees for that is 500$. Ownwell should own their mistake and refund me for the arbitration fees and help me file the case. As a customer I feel cheated because they neither put any efforts nor did they consider the options I had provided them.