ComplaintsforHanger, Inc

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In March of this year my wife, ***** had a brace made by our local Hanger Clinic. On the 29th of March my wife received her brace and paid her share of the cost ($108.21). The secretary was having trouble with the card reader and mistakenly charged my wife twice ($216.42). A few days after this happened we became aware of the overcharge and returned to the clinic to make them aware and resolve the matter. At that time they contacted the ******, ************ and we were told that the amount would be put back on her credit card. That never happened and we returned to the clinic where they again contacted ****** and we were told that they would send a check. That never happened, ****** was contacted and we were again told that they would send a check. Today is July 1st and we still haven't been reimbursed. We would like the $108.21 returned to us ASAP.

  Business response

  07/02/2024

  Thank you for bringing this concern to our attention. At this time, we have escalated to the appropriate team to investigate and offer resolution. ***************************** ***********

  Customer response

  07/02/2024

  Complaint: 21924883
  
  I am rejecting this response because the response given only says that they have assigned someone to look into the matter, it doesn't say that they are reimbursing the amount that was double charged. I will wait to hear from them with their explanation of the action that they will take. I expect the overcharged money to be refunded.
  
  Regards,
  
  *******************

  Business response

  07/02/2024

  At the present time, matter has been resolved and refund has been issued. Receipt has been sent to patient.

  Customer response

  07/03/2024

  Complaint: 21924883
  
  I am rejecting this response because: We received a receipt on July 2nd from Hanger Clinic saying that they have refunded the $108.21 overpayment to my wife's credit card, when we checked on July 3rd it was not there. Until the money is refunded the issue is not resolved.
  
  Regards,
  
  *******************

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a per of shoes that from day one I had told them to make sure that i will not have to pay out of my pocket , I even had to cancel the order twice ,due to out of pocket cost, finally they call me and told me it $0 deductible and I ask them ,are you sure, they said yes, and now they are telling me that I have a deductible and they are refusing to take the shoes back, I am not happy with shoes and would like to return them and they need to clear my account to $0 balance.

  Business response

  06/05/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.

  Customer response

  06/05/2024

  Complaint: 21641672
  
  I am rejecting this response because: I called them and they told me they can not find my complain letter however they will look in to it and get back to me sometimes , which there were no date indicate that when they will respond, therefor I will have to continue  my complain until Hanger clinic to resolve this matter.
  
  Regards,
  
  *******************************

  Business response

  06/05/2024

  Your original complaint was found, and the duplicate complaint closed. No need to submit any other concerns as it is in the hands of your regions management.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday, June 3, 2024, I returned a brace/*** to the Hanger Clinic in *********** *************. The company had already received reimbursement from ********.I asked for a receipt saying that I had returned the item and was refused. I need written verification that I have returned the *** because, I am getting another one and want ******** to pay for that one. Also, I had given $1000 upfront prepayment which I was supposed to Receive back when ******** paid. I asked for my thousand dollars back and they said they had no record. I have paid it. Now Im afraid theyre May say I never returned the brace/*** either.Im in the process of going through my records to find where the Hanger Clinic charged my credit card $1000 for the down payment. For right now I am looking for just a letter of receipt saying that I have returned the item to them. It seems like a simple request. Thank you for your help.

  Business response

  06/04/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.

  Customer response

  06/04/2024

  Complaint: 21799388
  
  I am rejecting this response because:
  I want a receipt that I returned the brace to the ************************* store on Monday June 3, 2024. Please send to my email sdutch @ westfield.ma.edu
  Regards,
  
  ****************

  Business response

  06/04/2024

  Thank you for providing the additional information. This has also been added to the original complaint and it is currently in the hands of those that can offer a resolution.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went to Hanger Clinic at ************************** on 4/10/24 to be fitted for orthotics. I saw Clinician ********************* and he said at the time that he would submit the codes for a claim to my insurance but it may not be approved and I would possibly have to pay $400 out of pocket. I went back there on the 4/26/24 to pick up my orthotics and was told by the receptionist at the front desk that my insurance had rejected the claim and it would be $400 and she asked if I was o.k. with that, I agreed. I found out later from my insurance provider that Hanger Clinic never filed a claim on my behalf. I talked to ******* in billing on 5/6/24 and asked her why it wasn't filed and why I was lied to. She stated that no claim was submitted because I agreed to a cash purchase. I agreed to a cash purchase if the claim was denied. She basically accused me of lying. Now she says that they will file the claim and reimburse me if approved but it would take ***** days to find out. At the very least I would like a formal apology and an explanation from management as to why I was lied to. Additionally, if approved by my insurance I want a refund as soon as possible.

  Business response

  05/09/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. 
  

  Customer response

  05/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The manager at the Hanger Clinic, ***********************, and the insurance processor, **************************************************** (***) failed to submit a covered benefit to the insurer. *** initially agreed to submit a claim but failed to process such a claim. ***** refused to order orthotics under the terms of the insurance coverage. ***** refused to escalate this matter to his manager and indicated that if I did not like Hanger's service, I could go to other providers.

  Business response

  05/03/2024

  Many thanks for letting us know about this concern.Were so sorry to hear that it is felt an experience did not meet expectations.At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.

  Customer response

  05/03/2024

  Complaint: 21663241
  
  I am rejecting this response because: The business responded by asking me to contact their customer service, which I have done. However, they have failed to respond to the complaint filed through BBB. 
  
  Regards,
  
  *********************

  Business response

  05/06/2024

  Many thanks for letting us know about this concern. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. 

  Customer response

  05/06/2024

  Complaint: 21663241
  
  I am rejecting this response because:Thank you for your response. I appreciate that ********************* from Hanger contacted me to schedule an appointment for the needed service on May 10, 2024, at 2 pm. I also appreciate their willingness to bill my insurance carrier for the covered service.
  

  However, I'm still unable to accept this as a final resolution because the appointment has not yet occurred. I will consider this issue resolved once Hanger has completed the outlined steps, including the appointment and billing my insurance.
  
  Regards,
  
  *********************

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is ongoing. I went to Hanger to have new pads put on my orthotics, as well as to order a second pair as backup. Simple procedure * After almost 2 months I came in to pick up the refurbished orthotics and they were done wrong and the new ones weren't there so they needed to be sent back to the refurbishers. I was told they'd be rushed * After 2 weeks I called-still not done * I got a text a week later that said to make a pickup appointment so I did, only to get a call an hour later saying the text was sent in error, no orthotics were there.* After another week I called again-they said they'd tried to call me but couldn't reach me. I confirmed they had my proper cell phone, so this is a lie * Went in to pick up my NEW orthotics. I asked where the refurbished ones were, since that should have been the easier job. They said they hadn't come in yet so I asked them to check. Turns out they LOST them, so on April 24 they said they'd make me a new pair.* On May 3, I got a letter dated May 1 that said they'd been trying to call me, were unsuccessful and if they didn't hear from me in a week they'd cancel my order (even though I'd just been there a week prior)* I called and they said oops, letter was sent in error. Orthotics will come in the next couple work days and they'll call me. I'm not holding my breath

  Business response

  05/06/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.
  

  Customer response

  05/06/2024

  Complaint: 21662455
  
  I am rejecting this response because:

  Given how much I was yanked around I feel like a refund of some kind is in order, not a canned, generic, insincere apology.

  
  Regards,
  
  ***************************

  Business response

  05/07/2024

  Thank you for providing the additional information. The concern was escalated to the proper management team and is currently in the review process. Contact will be made as soon as a resolution can be gained if applicable.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been a client of Hanger since the late 80s so almost ******************************************** ****** *****. I've been all over the country to Hanger clinics so I know the process well. Even the first socket I got at this office was the same. Then ***** came. I was approved in Oct 2023 for new prosthesis. ***** wouldn't even let me use my own doctor. He made me use his tele health doc that I've never met. He delivered a leg with old used parts. No hydrolllaulic ankle or electronic vaccum suction like we discussed. 4 months I've asked to show me the invoices because this is not what I asked for or what ***** submitted to ********* Made a new socket still hurt! Then he brought his *************** in from CS trying to act like the manager over Pueblo. He's not. I have the screenshots that shows he added Pueblo later when confronted. I've already appealed to ********* I had to go to urgent care because my leg is cut up. Can't use my prosthesis to walk. Finally when I threw a fit ***** told me to come in next week and we'll start a new prosthesis. Instead he brought **** in who tried to intimidate me and tell me never to come back to any hanger anywhere. He said we're going to give you this new leg with the new fit for free. I said could I have the invoice or at least see it? He said no and he said that they couldn't they physically couldn't take it off for me to see. I think they still gave me an old foot. I can't walk I'm anxious I have no life and instead of caring they told me never to come back. I confronted them and told them this is not what you sent into ********* The latest is they're trying to send me stuff in the mail from some guy named *************** from a Hanger Clinic in ******* or somewhere. Why is he sending me stuff that I was never fitted for? Meanwhile I can't leave, can't go anywhere unless I want to put a leg on that causes me pain with every step I'm at a loss because nobody seems to care. If they're doing it to me they're doing it to other people.

  Business response

  04/17/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.
  
  

  Customer response

  04/17/2024

  Complaint: 21551403
  
  I am rejecting this response because: I just want the invoices. I tried to call headquarters and they Hung up on me. I sincerely feel like there is a scam going on at the ****** and possibly ****************.  ******** me Im *********** my own invoices. I want the ones from the first leg and the second leg. I dont believe that ***** gave me what he submitted to ********* I called ********* They told me that Im *********** my invoice. Its just like they gotten them for the last 40 years. Theyre mine because I paid for this. I told ***** I dont believe this is what you submitted to ******** and what we talked about. I told him if you show me the invoices this would clear everything up. He refused and so did *********************. I just want the invoices to prove that at this point. I still dont have the parts on my leg that they submitted to ******** and I cant get another one until my appeal with ******** and I hear back from the department of justice for the Americans with disabilities act. I just want the invoices for the first leg and the second leg.  I want to compare what I have to what they submitted and what was received during the time periods that they shouldve received them for my leg. 
  
  Regards,
  
  ***************************

  Business response

  04/18/2024

  We are unable to provide specifics due to HIPAA privacy standards, but we are addressing this situation internally.  Thank you

  Customer response

  04/18/2024

  Complaint: 21551403
  
  I am rejecting this response because: thats not good enough because I still cant walk. I already waved my HIA right and you got documentation of that so please do share. I want my invoices. I dont believe that you purchased what you submitted to ******** and in the meantime, I cant walk and Im in pain every single moment. I just got back from physical therapy and I couldnt stand up. I need help now and I waived my HIPAA rights so you go ahead and talk about it honey. Tell me what youre gonna do for me and how youre addressing The fact that I am accusing ***** and **** of submitting parts to ******** and ******** and giving me inferior old parts. I want those invoices immediately and ******** tells me that I am *********** them. Its basic capitalism dude. Im allowed my own invoices to prove that you gave me what you said you gave me because I dont believe that you did. In the meantime, I cant walk so Im going to the emergency room again. How is this helping me? Its not please give me my invoices immediately. I want the ones from the November 30 leg and the what that he finally gave me the last time that I was there because I absolutely threw a fit and insisted. You guys are keep telling me to chill out and be calm, but you dont listen to me until I start screaming. I want those invoices immediately. You can see right here. I already wait for my HIPAA. When I tried to call your corporate office to deal with this, your secretary in ******, ***** hung up on me because I was emotional after the third time calling her and getting no resolution from customer care. Why would I trust that youre gonna do anything now when you just blocked me and covered the prosthetist the government through ******** and ********. He ordered parts that he did not put on this prosthesis and he would give me those invoices if he had them but he doesnt. I want the invoices or I want you to tell me that you dont have them because Ive already submitted this to ******** and they told me that you should be able to give me those invoices from the parts manufactures for the foot and all the other parts for the prosthesis. Ive always gotten this and this is new behavior. Its very shady and I want my invoices for a product that they said they gave me and I dont believe that they did. 

  
  Regards,
  
  ***************************

  Business response

  05/02/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.
  

  Business response

  05/02/2024

  This has been escalated numerous times to upper management and patient continues to refuse the resolution. She is wanting internal records that are proprietary. In lieu, she has been provided with records pertaining to her care.

  Customer response

  05/02/2024

  Complaint: 21551403
  
  I am rejecting this response because: I have confirmed from a third party that your ************* submitted part numbers to ******** that they did not deliver to me. I will be dealing with this legally at this point. You had the opportunity to fix this and you didn't so now I have to take legal action. You didn't provide me with anything except the same old summaries that they tried to pass off as legitimate in the ************* so as far as I'm concerned you're complicit and trying to cover up ******** fraud. I'll see you in court!
  
  Regards,
  
  ***************************

  Business response

  05/03/2024

  This has been escalated numerous times to upper management and patient continues to refuse the resolution. She is wanting internal records that are proprietary. In lieu, she has been provided with records pertaining to her care. The matter was handled directly by our Legal Team.

  Customer response

  05/03/2024

  Complaint: 21551403
  
  I am rejecting this response because: Thank you! I've been trying to get to the legal department this whole time. Second of all those are not your invoices those are my invoices. I paid for them I've been getting them from hanger *** for nearly 40 years until this was bought out by whoever bought this out. You've got a huge problem on your hands and it's legal not risk management. The risk is already done past and you had the opportunity to fix it and you didn't. This turned into a legal issue because of how you handled this. Now I will make it my business to scream as loud as I can from every rooftop and let them know how you handle this situation at corporate when you could have done the right thing for disabled people. Instead the bottom line was the dollar like always. Y'all are in the wrong business. It's already been confirmed that what ***** in ****** gave me and **** tried to cover up from **************** was that they are submitting high dollar parts to ******** regardless of the patient's needs and on top of that I don't even think they actually ordered anything I think they pocketed the money and I think they're doing it to a lot of people. Otherwise why would have **** come down and act like the big manager when he had nothing to do with the ************* before me reporting this. Then y'all got on the website and changed it and I noticed ***** the guy who did this to me is gone. I'm betting he's not the only guy in this because **** felt very concerned to protect ***** so he put his own self on the line and involved himself and now he's going to be part of this case too. I really wish hanger would have done the right thing for disabled people instead of trying to cover up medical durable equipment fraud.
  
  Regards,
  
  ***************************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was referred to this clinic by my podiatrist in order to get a pair of diabetic shoes. The total bill was over $345. The shoes were too big and uncomfortable. I was not charged for the tennis shoes, but charged for insoles which do not fit my feet at all, and I was informed they were made to fit my feet. I disputed the amount, and the clinic did not try to work with me, and sent me to a collection agency, who threatened to put the debt on my credit reports, so I was forced to pay. I am asking for a refund, as I was not informed of any co-payment in the first place.

  Business response

  03/27/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.

  Customer response

  04/02/2024

  Complaint: 21428424
  
  I am rejecting this response because:
  

  They have never contacted me in the past when requested.

   

  
  Regards,
  
  *********************************

  Business response

  04/02/2024

  This concern is being addressed internally but we are unable to provide details due to HIPAA privacy requirements.  

  Customer response

  04/02/2024

  Complaint: 21428424
  
  I am rejecting this response because:

  
  I am not being contacted by the business or being offered a resolution to the issue.

  
  Regards,
  
  *********************************

  Customer response

  04/03/2024

  Complaint: 21428424
  
  I am rejecting this response because:

  I am not being contacted by the business or being offered a resolution to the issue.
  
  Regards,
  
  *********************************

  Business response

  04/03/2024

  This concern has been addressed internally but we are unable to provide details due to HIPAA privacy requirements.  

  Customer response

  04/03/2024

  Complaint: 21428424
  
  I am rejecting this response because:

  There needs to be more of an explanation from the business in regards to how they are handling this complaint. They seem to be hiding behind HIPAA. I am in the healthcare field and actually I believe HIPAA would not apply to the company giving me a proper response.
  
  Regards,
  
  *********************************

  Customer response

  04/03/2024

  Complaint: 21428424
  
  I am rejecting this response because:

  There needs to be more of an explanation from the business in regards to how they are handling this complaint. They seem to be hiding behind HIPAA. I am in the healthcare field and actually I believe HIPAA would not apply to the company giving me a proper response.
  
  Regards,
  
  *********************************

  Business response

  05/01/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.

  Customer response

  05/02/2024

  Complaint: 21428424
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************

  Customer response

  05/14/2024

  Complaint: 21428424
  
  I am rejecting this response because:

   

  ******** from the Riverside main office **************, contacted me two weeks ago, apologized profusely, and offered a refund. 

  I contacted her last Thursday to see when I could expect it, and she said something to the effect that they had to first take me out of collections before they could issue a check but I should have one soon. Huh?????

  
  
  Regards,
  
  *********************************

  Business response

  05/15/2024

  The matter was escalated and has been reviewed by management to work towards a resolution.

  Customer response

  05/17/2024

  Complaint: 21428424
  
  I am rejecting this response because:

  I was told two weeks ago I would be receiving a refund, and it is not being processed in a timely manner. It seems to be a stall tactic. Why was I put in "collections" status (the excuse I was given for the delay) when I got no response from the office when I started calling them AFTER I was approached by the collection agency? There was nothing sent to me warning me this would occur in the first place. Totally unacceptable tactics.
  
  Regards,
  
  *********************************

  Customer response

  06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  02/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Myself and another amputee have been denied services by ************* after leaving a 5 star review that praised the medical staff and warned of a negative experience with the billing department. We were told (by the site manager) to remove the review. If we didn't remove the review we would not be able to return for urgent medical attention nor for any other reason. Our future appointments were cancelled. Even after the 5 star review was removed, we were not allowed an appointment nor was any further progress attempted for authorization with neither of our insurance companies.

  Business response

  02/26/2024

  Thank you for the notification of this concern. We are unable to provide specifics due to HIPAA privacy standards, but we are addressing this situation internally. Thank you

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 16,2023 I went to the ******** office of Hanger. I had a referral from ****** Permanente. My account number is ******. The encounter number is #******. I have gotten diabetic shoes and orthotic inserts from Hanger for several years. The biggest problem with my feet is that my arches turn in quite dramatically, My one request was that they make the orthotic inserts exactly.the same way as the old ones, they had a very high arch support.The clinician ********************* suggested I try a new type of shoe ( I have been wearing Dr ******* shoes) A I agreed to try Asics shoes more of f athletic shoe. I did not pick up the shoes and orthotic inserts until December 20th because I had a total knee replacement December 20th because it is a long walk into the Hanger Clinic. When I picked up the shoes and orthotic inserts I noted right away they were not the same as my old orthotics. **** assured me they would work. There is a break in period with new orthotics I tried them for 2 hours the 1st day. They caused me to develop severe cramps in my legs. I tried the shoes the next day and again I developed leg cramps. I tries a third day with the same results. SO I went back into hanger Clinic. The new orthotic inserts had a ********** around the back and sides of the orthotics which held my feet in only one position. This is what was causing the cramps.**** suggested I go back to the old Dr ******* shoes and I agreed. The he took the new orthotics and cut off the ********** around the back and sides of the orthotics. This resulted in the arch support part of the orthotic to be very floppy offering no support to my arch. After wearing them home from the clinic the arch had flopped over completely and I was walking on it. I packed up the orthotics and sent them back to the Hanger Clinic. I again included an old orthotic which demonstrated how they should be made. I have heard nothing from the clinic and they received them 2 weeks ago. They mailed the New Dr. ******* shoes to me, but they are are useless because I do not have the orthotics to put into the shoes which is the whole point of the shoes and orthotics.I would like Hanger to replace the hacked up orthotics with ones that have the rigid arch support minus the extra ********** put onto the first ones. Of course I have not worn the Dr. ******* shoes and went back to wearing the shoes and orthotics from last year.

  Business response

  02/20/2024

  Many thanks for letting us know about this concern. Were so sorry to hear that it is felt an experience did not meet expectations. At Hanger Clinic we strive to provide the highest quality of patient care and customer service, and were sincerely sorry it is felt there was an experience contrary to that. We have reached out to the appropriate management team members and asked that they contact the reporter to discuss further. For immediate assistance please email ************************************************************ or contact our Patient Experience team at 877-4HANGER *************) so we can look into this for you right away.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩