ComplaintsforMovoto

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Initial Complaint
08/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Movoto *********** dumped UNWANTED email promotions on my National and PA enrolled Do Not Call Lists landline
Business response
08/14/2024
Hi ******,
Thank you for reaching out! We apologize for the confusion. We only take numbers that are submitted through our Movoto website for a home search inquiry into our system. I just searched ************** in our system and was unable to locate. Is this your landline number? If not please provide and we will make sure to put you on our do not call list.
Thanks,
Movoto Support Team
Customer response
08/14/2024
Complaint: 22112837

I am rejecting this response because:
The sleaze as noted in the complaint DID dump UNWANTED email promotions on my National and PA enrolled Do Not Call Lists cellphone, yes cellphone!
GRANTED it is prostituting itself under the satanic Mafia protection of ******* The fact Movoto is ignorant trash does NOT mean I am.

Regards,

*************************
Initial Complaint
08/08/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Movoto listing pictures of my house that I want removed.********************************************************************************************************, Movato should not be blocking homeowners from editing the pictures being shown on the site. Also my home has a value of $375,000 so Movoto saying $215,000 is erroneous and unfactual.
Business response
08/09/2024
Hi *****,
Thank you for reaching out and we apologies for any confusion. Like other home listing sites get information from MLS reports that may not be accurate. We have removed your property from our site.
Thank you,
Movoto Support Team
Customer response
08/09/2024
Complaint: 22114720

I am rejecting this response because:
I don't want the property removed from Movato.
I want the pictures removed.

Regards,

*****************************
Business response
08/14/2024
Hi *****,
Thank you for reaching out again. Per your request your home has been removed from our site.
Thank you,
Movoto Support Team
Customer response
08/14/2024
Complaint: 22114720

I am rejecting this response because:
I want access to editing my own house and did not ask to remove the listing, just the pictures.
Apparently MOVATO wants to give more control of my house's broadcasted information to realtors
than to the owner which is unacceptable.
*****************************
Initial Complaint
07/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The movoto website has a fraudulent listing of a property I own. My property is listed for rent, but I did not list it. I have reached out to movoto via their website and I have called their customer service number and no one picks up (i have waited for 1/2 hour on hold waiting).I want the listing removed from their site, and to know who did list the property as this is fraudulent, and not only can a person looking to rent potentially be scammed out of money, I don't know what potential risk this places on me and my property.
Business response
07/15/2024
Hi *****,
Thank you for reaching out and we apologize for the confusion. Movoto like other property listing sites gets this information from an MLS. If this information is not correct regarding your property then we apologize for the inconvenience and also for your wait time when reaching out to our support.

Can you provide the phone number you called in an attempt to reach our support? We would like to make sure that this doesn't happen again. Also, the only address we can locate to remove is *********************************************************************************. Is this correct? If so, it will be removed from our site ASAP.

Thank you,
Movoto Support
Initial Complaint
07/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I sent 4 messages on their site asking them to remove all photos and the listing of my home. I need it done for my personal security protection. Please have them do it ASAP.
Business response
07/24/2024
Hi *****,
Thank you for reaching out! We apologize for any delay in the removal of photos. Like other home search sites we acquire information through our MLS providers. I have escalated this request and it will be addressed ASAP.
Thank you,
Movoto Support
Initial Complaint
06/17/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I've used the Edit feature on the Movoto website, under my login for the home that I own, twice to request that the photos of the inside of my home are removed. I've also emailed customer care at their listed address to remove these photos. We're receiving online threats and they've used the photos from Movoto's website to intimidate us, and they need to be removed immediately.
Business response
06/21/2024
Hi ******,
Thank you for reaching out! We apologize for any confusion on our site. We have removed your home from the site.
Thank you,
Movoto Support Team
Customer response
06/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
03/25/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company lists a lot of photos of my property on their website. I contacted their about a couple of years ago and they removed them. However, repentantly I found they put my property photos back. I contacted to them a few weeks ago, but they have not removed my photos. I need BBB's help to make sure my property's photos are completely removed and make sure they would not put them back as they did last time. Thanks.
Business response
03/27/2024
Hi *****,
Thank you for reaching out and apologies for the delay in removing your property. Your property has now been removed from our site.
Thank you,
Movoto Support Team
Customer response
03/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just want to make sure one of my requests was to for the business to make sure not putting my photos back in the future. In the past, they removed them but put them back.

Regards,

Yanan
Initial Complaint
03/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased my home in November 2022 and have requested that my photo listings be removed twice via email and three times by leaving a voicemail on the Movoto site. They answer the phone within seconds for someone who needs help with listing or buying a home, but there is no live help for any other request. My address is ************************************************************************
Business response
03/14/2024
Hi *****,
Thank you for reaching out to Movoto. We apologize for any confusion we get provided homes from MLS similar to other home listing sites. I have requested by our team it be removed ASAP.
Thank you,
Your Movoto Support team

Customer response
03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your help!

Regards,

*********************
Initial Complaint
11/03/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
THEY EMAILED ME 3 TO 4 TIME A DAY TRY TO SELL ME HOUSING I DONT WANT IT I CALLED THEM 2 TIME NOW TAKE ME OFF YOUR EMAIL THIS IS A BUISNESS PHONE I TAKE TO A ASHLEY ****** SAY IM SORRY BUT EMAILS KEEP COMING THERE NUMBER ************** MY EMAIL IS ********************* MY NUMBER ************** THANK YOU
Business response
01/04/2024
Hi,
Thank you for reaching out and we apologize for the delay. You have been removed from our call and email lists.
Thank you,
The Movoto Support Team
Customer response
01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
09/18/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is intentionally undervaluing homes to make it appear that the home is an investment opportunity & labeling it as so on their website. They listed my home as an investment opportunity on approximately June 23, 2023 without my permission or any interaction with any agent. That is predatory ************ am being harassed by people that want to buy my home at more than 120k less than its value. I have contacted *********** have not rectified the issue. It is unacceptable that an unsuspecting person be exploited in this way. You may find the link ******** have included screenshots of what I found on the website by accident. ***************************************************************************************************
Business response
09/21/2023
Hi *****,
Thank you for reaching out and apologies for the confusion! We have removed your home from our site and apologize for the confusion. Our records indicate that you had your home listed for sale in May which is likely how it made it to us from MLS.
Thank you,
Movoto Support Team
Customer response
09/21/2023
Complaint: 20617278

I am rejecting this response because:
The home was listed in May of 2022 & taken off June if 2022 due to a hospitalization. You listed it in June of 2023, over a year later! Not only that but you listed it well under market value and as an investment property, neither of which are accurate.

Regards,

*********************************
Initial Complaint
08/28/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I invested money using an app called Digs for years. One day I logged in to check my balance and was rerouted to the Movoto by Ojo site. Im not able to see my balance or contact the company. Ive submitted multiple contact forms but no one has ever gotten back to me. My money appears to have vanished and no one will give me answers.
Business response
09/21/2023
Hi *****,
Thank you for reaching out through BBB regarding your Digs account inquiry. We apologize for the delay in response through other contact forms you submitted.
I am following up to our support teams direct response to you regarding your Digs account. I was informed of your acknowledgement on the clarification.
Thank you,
OJO Support Team

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