2 Customer Reviews
Review from Emily W
5 stars02/28/2022
We loved staying at Bindel. The location was perfect, customer support was very responsive, and the apartment was beautiful!Review from Katie L
1 star01/20/2022
We booked a three month stay at an East ****** apartment managed by The Bindel. We are 5 weeks out from arriving in ******, and received a message on the Air bnb app notifying us that there was a plumbing issue in the apartment and they could not guarantee it would be fixed prior to our move in. Long story short, after days of air bnb messages and very reluctant phone calls on their end (no one wants to speak directly on the phone but prefer to send messages on the app, this is probably because the company is being ran by children by the sounds of things) there was no viable solution for us.The manager ***** or ***** spoke with me offering a different apartment in a completely different location even though, according to air bnb they had an apartment in East ****** (at a different building) available for the complete duration of our stay.Basically no one wanted to deal with me as soon as I mentioned I would expect to be compensated for the difference in price for having to find something new at a higher price point with just weeks until we move.The manager said he was working on a solution and would message me (again did not want to talk on the phone.) He did neither and instead cancelled my stay on the app with the comment apartment issue and did not reply to any of my messages and told his receptionist to tell me hes not available every time I called.The excuses for me not being able move into another East ****** apartment ran by them (that showed as available on the air bnb app for our dates) included our calendars arent updated.They are liers as far as Im concerned, so we decided to look on VRBO, found a 2 bedroom beautifully furnished executive penthouse in downtown/East ****** for $2k less than what they charged.Happy ending in our case but completely stressful couple of days dealing with this incompetent company. I would stay away from dealing with them.
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