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ComplaintsforRiver Crossing Townhomes
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Complaint Details
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Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
pool- closed since I moved in March 2020 mailboxes- broken & mail unable to be delivered to the cluster boxesfor most of my duration here security lighting has only functioned on my building for approx. 2 months total many of my maintence requests that I have entered in the resident portal ( months to year ago) are still showing as "web" or "scheduled" Both of my exterior door frames are, I believe to be, unsafe & unsecure Plumbing in both upstairs toilets is sluggish, at best tub is not draining correctly, same for the sink in master Toilet in master is wobbly- seems to be loose & maybe dangerous No hot water to washing machine Dishwasher soap sispenser door will not shut Cabinet door in master broke off the hinge-Electrical outlets in breakfast room continue to "trip" the breaker None of these issues are due to my neglienceBusiness response
09/08/2021
The mail boxes are on back order due to aluminum shortage. The mail is at the local post office less than a mile away. We hope to have new boxes in the next couple of months. The pool was closed last year for covid and during the storm we had a couple of pipes bust. We contracted back in February to have the work done. We were told because of the amount of work in the ************** that the work would not begin until sometime between July and December. With the current increase in Covid the *** would most likely have it closed at this juncture of time regardless of the busted pipes. Most of the work orders have been addressed and we have ordered a new washer and are waiting for it to come in. The light was fixed several times but keeps going out shortly after and we have contacted an electrician to correct the issue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.