ComplaintsforDimassi's Mediterranean Buffet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We visited the place on April 10th Monday, lunch hour between 1pm to 1:30pm. Before heading to the restaurant I called and confirmed price to be ***** per person. Once at the restaurant, noticed a big board showing usual price for lunch buffet as ***** per person. After meal, cashier charged ***** per person. When I asked why, he casually said holiday price. I wasn't aware of April 10th being any holiday or didn't see any posted sign for as such. I can only be surprised by his dishonesty.Corrupt business policy, tricking unsuspecting customers. This type of establishment shouldn't be allowed to operate.Business response
05/14/2024
After having read the complaint on your website, we have directly contacted the customer ********************* on Saturday, May 4th and explained to him that it had been a misunderstanding and apologised to him . In addition to making him a refund of the whole price. Thus he was understanding.
Attached is a receipt of the refund.In case you have further concerns please do not hesitate to contact me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.