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Complaint Details
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Initial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My house roof installed by Affluent Exteriors about 12 month ago. I have found the roof leaking and called them and left message for repair for two month. I still have not hear back from Them. My roof is under warranty.Business response
01/27/2022
We did do the initial roofing job but this is not a warranty related issue. Mr. **** called us about possible roof leak and during the inspection it was determined the leak was caused by a lack of homeowner care. There was debris in the ********************* leaves causing drainage and leaking problems. We offered to give an estimate to fix but it could not be free as it did not fall under the warranty. The homeowner declined.
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Contact Information
7600 Chevy Chase Dr Bldg 2-300
Austin, TX 78752-1581
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | 8:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.