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Business ProfileforBig-Top Roofing & Remodeling, LLC
Additional business information
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints, and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers clearer to consumers, and remove misleading or deceptive statements. On October 10, 2023, BBB contacted Big-Top Roofing & Remodeling, LLC regarding advertised claims on their website, https://bigtoproofers.com/. On October 30, 2023 BBB contacted Big-Top Roofing & Remodeling, LLC regarding advertised claims on their other website, https://roofingcontractorinaustintx.com/. Advertised claims on https://bigtoproofers.com/: OBJECTIVE SUPERLATIVE CLAIM of "Austin's #1 Roofing Company". BBB Code of Advertising states, superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. Advertised claims on https://bigtoproofers.com/: AFFILIATIONS; and advertised claims on https://roofingcontractorinaustintx.com/: REFERRAL DISCOUNT. BBB Code of Advertising states, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
As of November 9, 2023, Big-Top Roofing & Remodeling, LLC failed to respond to BBB's request to substantiate or discontinue the advertised claims.
Additionally, on February 27, 2024, BBB contacted Big-Top Roofing & Remodeling, LLC regarding advertised claims on their website, https://bigtoproofers.com/. Big-Top Roofing & Remodeling, LLC advertises they offer warranties and guarantees, specifically they advertise "Get a quote for a new roof with us to discover affordable and high-quality solutions that fit your needs, budget, and timeframe, backed by our expert craftsmanship and satisfaction guarantee." And "We use high-quality materials, follow best practices, and offer warranties or guarantees to give property owners peace of mind."
BBB Code of Advertising states, that when using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone sales, made available free on written request.
BBB Code of Advertising states, advertisers should only use "satisfaction guarantee", "money back guarantee", "free trial offer", or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
BBB requested Big-Top Roofing & Remodeling, LLC modify their website to disclose how a consumer would be able to view the warranties prior to the sale. BBB also requested "satisfaction guarantee" verbiage be discontinued if a full refund is not offered.
As of March 27, 2024, Big-Top Roofing & Remodeling, LLC failed to respond to BBB's request to substantiate, modify, or discontinue the advertised claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Austin, TX 78734-2359
- BBB File Opened:
- 10/9/2023
- Years in Business:
- 1
- Business Started:
- 4/4/2023
- Business Incorporated:
- 4/4/2023
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Aubrey Sparks, Managing Member
- Contact Information
Principal
- Ms. Aubrey Sparks, Managing Member
Customer Contact
- Ms. Aubrey Sparks, Managing Member
Customer Complaints
0 Customer Complaints
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