![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforDiscount Roof USA
Current Alerts For This Business
In April 2023, BBB began investigating a pattern of complaints submitted by consumers alleging that Discount Roof USA has taken deposits and failed to start or complete contracted work. Discount Roof USA consumers also allege that the business was difficult to reach after taking their initial deposits, even after contacting the business on multiple occasions. Most of the consumers allege an inability to reach the company at all by late 2022. Based on information submitted by consumers to BBB, the deposits paid to Discount Roof USA are estimated to be $77,670.63.
BBB has attempted to contact the company regarding this pattern of complaints with information found on Discount Roof USA's website and Texas Secretary of State records. BBB has been unsuccessful in reaching the business. All phone numbers or emails advertised by the business are no longer working. While BBB has not received returned mail, we have verified that the prior office location is now empty and unoccupied.
Based on information from the Texas Secretary of State, Discount Roof USA has forfeited Limited Liability Company (LLC) existence citing non-payment of taxes. Several complainants have informed BBB that they have been in contact with their local law enforcement divisions to file formal complaints.
While BBB believes this company is no longer operating, we encourage any consumer with an outstanding issue to file a complaint with BBB for our records. In addition, BBB recommends contacting the Texas Attorney General's Consumer Protection Division. Here is a link to reach their office: https://www.texasattorneygeneral.gov/consumer-protection. We encourage potential victims to contact their local law enforcement office for further assistance.
BBB will provide any additional information as it is available.
Additional business information
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2802 Flintrock Trace Suite 215, Austin, TX 78738
- BBB File Opened:
- 12/4/2020
- Business Started:
- 1/1/2017
- Business Incorporated:
- 10/11/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- DRUSA
- Business Management
- Mr. Schuyler Wick, Manager
- Mr. Brian Widmayer, Managing Member
- Ms. Monica Luquis, Managing Member
- Contact Information
Principal
- Mr. Schuyler Wick, Manager
- Mr. Brian Widmayer, Managing Member
- Ms. Monica Luquis, Managing Member
Customer Contact
- Mr. Schuyler Wick, Manager
Customer Complaints
11 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/29/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
5 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Alberta K
10/31/2022
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.