ComplaintsforCapital Asset Exchange and Trading, LLC
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/30/2023 we signed a purchase agreement with Capital Asset Exchange LLC for a Satisloh 1200 DSL for the price of $35,000.00. We wired the funds to them on 12/10/2023. In January we contacted CAE to prepare the machine for shipment to us. We were at that time told that the machine we paid for was sold to another customer by their client. They said they would have another unit in 2 weeks. We waited 2 weeks and no machine was made available. We asked for a refund in March 2024 and have not received the funds after more than a month of delays.We want the funds wired to our account by April 26, 2024Business response
05/31/2024
This was refunded in full on 4/24/2024.Initial Complaint
03/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I paid for an instrument the 15/2/2024 and I don't have it yet.I want a refound because I lost the client.They made me sign a lot of papers even to give them information of the final clientCustomer response
03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Contact Information
401 Congress Ave Ste 1760
Austin, TX 78701-3722
Business hours
Today,Closed
MMonday | 9:00 AM - 8:00 PM |
---|---|
TTuesday | 9:00 AM - 8:00 PM |
WWednesday | 9:00 AM - 8:00 PM |
ThThursday | 9:00 AM - 8:00 PM |
FFriday | 9:00 AM - 8:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.