Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
JP Exteriors was hired to remove original siding on 50% of my 1940s home and replace it with *********************** siding to match the rest of the house. This also included a front door install. There is a lengthy list of problems that resulted from this work. The front door sticks, the siding was removed without any lead paint prevention or handling, the new siding does not match the existing siding in the front, the windows were trimmed out differently that other windows visible from the front of the house, no flashing was installed. Theres more. The company sent out the same crew to fix the problems, but nothing has been fixed.Customer response
03/07/2024
Better Business Bureau:
JP Exteriors has contacted me directly to address my concerns.
*****************************Initial Complaint
12/21/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I would like to speak to the owner regarding my project manager. I'm very close to breaking my contract with your organization due to the lack of communication regarding my project and demand a new representative immediately. Absolutely unacceptable for a contract in the tens of thousands of dollars.Please email rather than call to set up a time to speak. Thank you.. -******Business response
12/21/2022
So sorry for the lack of communication. I understand our production team has been in contact a short time ago & we have a pre-construction walk through scheduled. We appreciate you feedback & will use to improve our customer experience. Once again, we apologize for the inconvenience.
*********************
GM
JP Exteriors
Customer response
12/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
8906 Wall St Ste 201
Austin, TX 78754-4542
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 2:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.