ComplaintsforMagnetsonthecheap.com

• Initial Complaint

  02/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on 1/24 with an arrival date of 1/31. On their website, it states in big bold letters at the top "50% OFF SITE-WIDE & SHIPS IN 24 HOURS". That was a lie. On 2/6, after no updates at all from the company, I called their hotline to see what was going on. I spoke with *****, who was very nice. She informed me that their art department had the proof ready on 1/29, but it was never sent to me for approval. ***** placed me on hold for 5 minutes and came back to inform me that they would expedite the shipping (what a nice gesture after two weeks of waiting, and paying for shipping to be here on 1/31 already). Now I have an arrival date of 2/9. I asked if they could include additional magnets at no additional cost due to the extreme delay on their behalf. ***** went on hold for another 5 minutes and came back to inform me that they "could" not do that. I asked to speak with a supervisor. After another 5 minutes on hold, a supervisor (if you can call them that) came on the phone. The supervisor essentially said that they were the highest up person in the whole company other than the owner, which I suspect is incorrect. They were rude and informed me that they don't own up to their mistakes but they would refund me the shipping that I paid for and didn't receive. I asked about additional magnets as I'm not interested in a refund. She stated that I would never get "free" magnets from them, they don't give out free magnets ever. I asked to speak with someone else, and she said I couldn't. This reflects very poorly on your company, and I would like to receive a phone call from someone who is actually in charge over there, or the owner, if indeed this supervisor is the highest ranking officer. If they are the highest ranking officer, you should really look into replacing them, or at the very least give them some additional customer service training. Your site may be less expensive up front, but you hide behind lies and don't ship out product on time.

  Business response

  02/13/2024

  Hi *******,
  
  Good day and thanks for taking the time to write in.
  
  I do apologize that your order didnt arrive on the expected delivery date which was 1/31. 
  
  Upon reviewing your order, I am showing that you had requested to have the letters be at least 2" in size. With this request, you should have been notified that your expected delivery date would have been changed. 
  
  We are unable to provide a free item for the delay as this isnt an offer that we do have. 
  
  Your order can be refunded as it was late. Please let us know how you would like to proceed.
  
  Thanks for your time. 
  
  Have a great day.
  
  ******** D
  Floor Manager
  
  

  Customer response

  02/13/2024

  Complaint: 21253073
  
  I am rejecting this response because:

  The response about needing additional time because I made a request of 2 letters is not acceptable. Please take responsibility for your negligence of dropping the ball on this one. Your company forgot to send me a proof for review. Once the proof was finally sent to me after I called in a week after expected delivery date, you miraculously had it here a few days later. With that being said, you did not change my original design, so youre saying it takes an extra 10 days to use a ruler to check for 2 letters? Highly unlikely. 
  You are now saying youll give me a full refund vs just giving me a couple magnets at no charge? Im flabbergasted at how your business is run, because your cost of magnets must be vastly cheaper than a full refund of my order.

  I do not want a refund, I will choose another vendor when I need additional magnets moving forward. I suggest anyone reading this do the same.
  
  Regards,
  
  *******************************

• Initial Complaint

  09/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Company has not issued a refund for order as they have claimed. I have spent several hours on the phone dealing with the sorriest customer service employees in the world. Total incompetence. ******** C deliberately jacked up my order and then failed to issue the refund. Company spokespersons are all liars. Order ********. Was told I could not use the words liar , incompetent, or thief to describe the employee in question by the supervisor. Company is trash. Just refund my money thieves!!!

  Business response

  09/14/2023

  Good day *************************, 
  
  Thank you for taking the time to write in. We do apologize that you have not yet received your refund. 
  
  Please see attached proof that your refund has been completed on our end. 
  
  Please be advised that refunds do take 2-3 business days to be completed on our end and depending on your financial institution may take ***** business days to reflect on your end.
  
  
  Have a great day!
  
  ******** D 
  Support Lead

  Customer response

  09/14/2023

  Complaint: 20605526
  
  I am rejecting this response because:

  YOUR EMPLOYEE ATTEPTED TO STEAL FROM ME AND WHEN I TRIED TO REPORT THE ***** TO YOU YOUR CUSTOMER SERVICE AGENT WOULD NOT HEAR IT.  ******** C INTENTIONALLY LIED ON PAPERWORK SAYING THE ART WORK YOU CREATED WAS POOR RESOLUTION AND THEN COMPOUNDED THE SITUATION BY LYING AGAIN ABOUT ISSUING A REFUND. MY PERSONAL INFORMATION IS IN THIS CRIMINALS HANDS AND I DEMAND YOU TAKE ACTION.  IF I NEED TO REPORT THIS TO THE POLICE IN HER JURISDICTION THEN I NEED THAT INFORMATION.   TODAY AFTER CONTACTING YOU MY PERSONAL CELL NUMBER HAS RECEIVED NO LESS THAN 3 PRIVATE NUMBER ATTEMPTS AND 3 SOLICITOR CALLS.  This is abnormal.   

  
  Regards,
  
  *************************

  Business response

  09/14/2023

  Hello, 

  I just spoke with ***** over the phone. I have listened to his concern. I have let ***** know his refund has been processed and that his order has arrived without issues. His concern is being looked into and if he needs any other assistance he can call in a ask to speak with me directly. I also want to thank ***** for sharing his concern with me and allowing us the opportunity to look into and resolve this situation. ***** is a valued customer and we thank him for his feedback and business. 

   

  Thank  you,

  ***************
  CLT Manager
  Customer Love Team

  Customer response

  09/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  BUT AS OF TODAY 9/15/23 THE REFUND HAS NOT POSTED ON MY ACCOUNT.  I DONT THINK I HAVE BEEN LIED TO FROM ************ so I will accept the settlement and expect to see the refund shortly. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩