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ComplaintsforTexas Choral Directors Association
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On Dec 31, 2023, there was a debit of $50 from my checking account by **********************. I did not authorize this transaction. I did not check to renew my membership automatically on the 2023 membership form, because I wasnt even a member of TCDA in 2023. I have emailed the organization but havent heard back from them.Business response
01/05/2024
************ sent me an email on January 2, **** with her complaint. We returned to our offices on Thursday, January 4, **** after the holiday break. Our emails were set with an auto-response regarding our break and ************ received that auto response. I replied to her email yesterday with an explanation of the charge and in fact, that she had authorized the auto-renew feature on her membership form. i thoroughly explained that in my response. In addition, I removed that feature on her account and I processed a full refund for her membership.
There was never any problem and there was no undue delay in my response to her.
I believe her complaint with the BBB is completely unfounded. I have attached the email that includes the initial one received from her and my lengthy response I sent yesterday.
*********************
Executive Director
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.