ComplaintsforBeautiful Bod By Gisela
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 28 2022 I sent the owner Gisela $150 for my 1 ml appointment that was set for July 31 2022 she cancel on me the same day because of some supposedly car issues so re reschedule for August 7 2022. On august 7 2022 she didnt show up and I left after 1 hour and 30 min of waiting. I text her to send me a refund going back and forth with her for 3 days in regards to my refund of $150. *** decided I had enough and I will be making a police report on her about scamming people. I will file several complains until her business gets closed down and she is fined.Business response
08/10/2022
On July 28th ********* had an appointment with me I was having car issues and needed to get it fixed I told her I needed to reschedule her because I needed to fix my car so I rescheduled her for august 7th and On my way! To her office my car broke down on the highway so I had to wait for a ride and wait for the tow truck she said she had been calling and texting I was busy calling for a ride before my phone died so I didnt get to call her or text her and once my phone was charged enough I turned it on to a bunch of messages of her going off saying I scammed her for $150 dollars shes been my client since 2020 Ive never scammed her if anything I ALWAYS give her good deals. Shes upset at the fact I didnt call her to let her know and says I scammed her which is not the case at all because on my site when booking it says absolutely no refund especially when Im able to reschedule her and perform the service so no I did not scam her or try to and yes Im able to perform the service I dont refunds unless I personally cannot perform the service.Customer response
08/12/2022
Complaint: 17696551
I am rejecting this response because:she is still being very unprofessional and lying about showing up apparently she cant preform services on me because she keeps failing to show up at appointment times. On her website it states something different how does she expects us to follow her terms if she cant even follow her own terms. Also how does she expects me to trust her to preform services on me still after everything that has been going on. As I keep asking her I just want my refund of $150 because she keeps failing to show up to her appointment and is very unprofessional.
Regards,
*****************************Business response
08/15/2022
There is nothing on my site that says different or otherwise it clearly says there is no refund as I attached In the previous message when I talk to her we set another appointment for August 12th she asked me what kind of filler I had and I told her she said she didnt like that one because it didnt last so I told her my other shipment wont be here till tomorrow which was Saturday august 13th and that I could go to her she said no she wants a refund and this is not how it works so she can get it done but as far as a refund there will not be refund issued.I have attached screenshots of the conversations.Customer response
08/15/2022
Complaint: 17696551
I am rejecting this response because: I am not sure why she keeps lying because she knows she was never going to show up also this whole going back-and-forth after clearly I keep asking her to give me a refund and clearly she keeps not showing up to her appointment all this is very unprofessional. Before I had booked again I had asked her if she had ****** fillers she said she did so thats why I made the appointment if she knew she had an appointment with me and was only advised that I wanted ******* fillers not elasty why didnt she save one for my appointment knowing its was already booked. Also on August 12th (3rd time she schedule an appointment) I had advise her I didnt mind using it elasty filler because I just wanted my lump on my lip fix but again she never showed up once again.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.