Customer ReviewsforFreedom Solar Power

My wife and I are both senior citizens and we are reaching out to you regarding the installation of 27 solar panels at our home at *************************************. This was at a cost of over $35,000.00. The solar panels were installed by Freedom Solar in ****** (************, ***** Office). On April 27, 2024, and the inspections were completed on May 13, 2024. The holdup, of course, has been the almighty ************ who has yet to put in the required meter to get permission to operate (P.T.O). I have reached out numerous times to Freedom Solar to get this final piece of the project finished so we don't have to pay both bills every month. I tried to call the initial salesperson (************) to call me back, however, to no avail. We live on a budget, and this impacts us greatly. Note: If you search Xcel regarding holding up completion of these types of projects, they responded only after it was reported in the news. We had contracted this work to take advantage of the early summer months, however, that window is waning. Please help!

I purchased the panels in good faith. They were installed in 2021. 7 months after the installation the panels failed. The problem was the micro inverters. They were made in *********** and apparently there were delivery issues. It took 6 months for the issue to be resolved. At one point, I called the company in the *********** and complained to them. The micro inverters were replaced and the system worked for awhile. The fall of 2022 the system failed again. I got in touch with them in January of 2023 regarding the problem. They sent people out and they checked it but couldn't diagnose the problem on site. They sent someone in February and told me it was a frequency problem with my PowerWall. The Tesla folks came out and there was no problem. In March they sent someone else out, he also couldn't diagnose on site.They told me this time it was a voltage problem with Oncor.. In April I had the Oncor technician come out and check, no voltage problem. By now I had been paying the bill for the panels for 7 months with none working panels as well as paying the electric company for all the electrical power. Freedom Solar claimed to be working with Oncor on the voltage problem, which turned out not to be true, just another stall. In May of 2023, I threatened legal action. Only then did they realize the problem was again the micro inverters and got them replaced.I contacted SunPower and sent them my electric bills to be reimbursed. They claimed the panels had been working and offered less compensation. I haven't dealt with them since then as I am exhausted dealing with the whole thing. The system is working, but I don't believe optimally. I am out thousands of dollars and had the entire system work about half the time I've owned it. They lied when they sold it to me, saying it was made in the U.S. I am extremely unhappy with. my experience.

Miss representation on product and how the program works, not saving any money just created a new bill

First thing their sale guy did was lied to convince me to go for solar. They told that my energy bill will be zero once solar pnels are installed and opretational. Yes, I have proof to show it, they did calculate how much I paid for that time using my electric bill and they did a calculation to show how I can get zero energy bill one I go for 100% energy generation form solar. I fell to their lies and got started the project. Throughout the project customer serive people did not have any idea what was going on and they also lied, told whatever come to their head. After installing the panles I was looking for energy company who does net metering in *****, and I could not find any. Becase sale guy tshowed the calcualtion saying netmetering will give me zero bill. I asked abou this form Freedomsolar and they said there is non in ***** and some other states have net metering. They generally use same information for all customers regardless of state. I filed a compnain about this with ***** consumer prection agency and I have no idea what happend to it. The truth is you never get the same rate for your excess energy as what you pay get get enrgy form the grit. Power companies pay you whole slae price and you have ot pay retail price. For example, If I pay 12C per Kwh, when I provide excess energy to grid, I will get 4C per kwh. In addition to that you have to pay delivery charge for all energy you use. so there is never going to be zero bill. Freedom slar doe snot tell this to customers. Recently I had to get roof replaced after hail strom. They required 100% payment before the detach-reattache process is complete. Once you paid they will dissapear. There is no direct number to call sheduling. Alway they say somebody will contat me, buy after 6 weeks no body called me, I had to call theym to know that my reinstalltion is scheduled 2 months after the roof was replced. I donot recomend or reffer this company for anybody. Their customer service has worst people.