ComplaintsforIt's a Secret Med Spa
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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased 3 sessions of morpheus8. I had one session and have it my second appointment rescheduled a few times. I can never get ahold of the manager because she is always at another location and unable to get any contact information for her. I decided to cancel my the services since my appointments are always rescheduled. I am being told I can only get a gift certificate for other services that will probably never happen since my appointments get canceled. I would like a resolution to this matter as soon as possible. I would prefer my money back since I would not feel safe there.Initial Complaint
05/15/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Membership contract is completely misleading. *****, I was never provided with a copy of the membership agreement prior to executing. Second, "unlimited" is false and misleading. Having "***some restrictions apply" does nothing to solve this problem as none of such restrictions are outlined in the contact. There are an unbelievable amount of restrictions on services, none of which are told to the customer until after contracts are signed and services are booked and then rejected. The restrictions that are outlined in the contract do not even breach of surface of the restrictions. The contract and program are deceptive and consumers should be protected from this med spa's unfair practices.
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This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.