Complaints

This profile includes complaints for Sips by's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sips by

  8701 Wall St Ste 900 Austin, TX 78754-4402

• 

  Sips by

  2215 W Braker Ln Austin, TX 78758-4031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a $ 100 gift card to this business. I spent $49.88 and had a remaining balance of $50.12. My efforts to spend the remaining 50 dollars have been to no avail. Every time I try to order something they are out of stock. I have attempted to contact them via email and I get a message that says my email has been rejected.

• Initial Complaint

  Date:05/03/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a gift card for three months of a subscription. Redeemed my code worth $48 on their website and was told I was going to receive a box in April. I still have not seen any boxes come from this company and I have tried to communicate with them but they have not been responsive. I would like my $48 back.

• Initial Complaint

  Date:04/17/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift code for a 3-month personalized tea box subscription to Sips By. I redeemed the gift code on 1/3/24 and received my first personalized tea box as expected (order #*******). However, I did not receive the two remaining boxes from my order. There is no contact number on Sips By's website, so I had to rely on email support which was delayed. I sent my first message on 3/19/24 and received a response from the manager, ***********************, along with a ticket number (******) on 3/28/24. I have an exchange of messages from 3/28/24 during which I was offered the option of a refund for the two subscription boxes since Sips By has discontinued their subscription service. I provided the gift giver's name and email address as requested so that the order could be located and the refund could be granted. I have not received a reply since, although I have sent three follow up emails to learn the status of the refund including how much the refund will be for. After my third follow up email to the manager, I received an autoreply from Sips By on a different email thread. The email referred me to the website's FAQs as I await a formal response, although I had already been in contact with the manager.I regret that this has become such a big inconvenience. All I am seeking is the promised refund of the two boxes.

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 I purchased a Sips by Box 12-month subscription. Sips by fulfilled 9 months of my subscription and then cancelled my subscription as of February 5, 2024. I had 3 boxes remaining in my subscription. I emailed them numerous times and never received a resolution of the remaining 3 months that were pre-paid. There is no phone number to contact them. I would like the remaining 3 boxes of my subscription filled.

  Business Response

  Date: 03/28/2024

  Hi *****, 
  
  Thank you so much for reaching out and my apologies for the frustration! We are discontinuing the personalized Sips by Boxes and sent an email last month containing a gift code for the value of the remaining boxes. That code can be used in our tea shop! That code is below:
  
  SIPSBY3MONTHP8G4G
  
  Due to this transaction being older than 180 days, our payment processor will not allow any refunds on the original transaction. I am so sorry for any inconvenience. 
  
  Please let me know if I can help in any other way.
  
  Best,
  ***

  Customer Answer

  Date: 04/10/2024

  Complaint: 21476459
  
  I am rejecting this response because:

  I just received the letter today regarding the matter with Sips by. The company stated they sent an email last month regarding a "code", however no email was ever received on my end, and yes I do check my spam box regularly. 
  
  The message on the letter does contain a "code", however the website has no products for purchase, thus rendering any code useless. Below is a link to the company's website were you can see there is no products for purchase thru it's website. 
  
  There is still no resolution to the this complaint at this time. 
  
  Tea Club | Best Tea Subscription Box | Sips by
  
  Regards,
  
  *********************

• Initial Complaint

  Date:03/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed a gift voucher for a $10 box of tea and wanted to send it to my Aunt. It asked for a credit card because I added an additional $3 card to the box. Provided my credit card, was charged, and had the shipping address as my aunt's address, billing address mine that is the same as my credit card. They attempted to send it to my billing address by mistake, and it wasn't able to be delivered so got a return to sender notice. I never received the item, neither did my aunt. Emailed ***************** for the beginning of a reply asking what address to send to, which I provided, no reply and still no delivery.

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The business has satisfied my complaint, thank you

  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from Sips by through my ******* rewards program and I still have not received the item. When I check the website it says it is still pending. Ive reached out multiple times to the company with no response.

  Business Response

  Date: 05/04/2023

  Hi *****, 

  Thank you for reaching out and my apologies for the frustration! I show that our TEAm communicated with you several times to provide tracking information and more details about the shipping time and process. I see that we followed up with you again on March 30^th to confirm you did receive your box as your tracking information showed. We did not hear back from you, but if you have still not received your box, please let us know! We are happy to get a replacement sent out to you right away.
  
  Please let us know if there is anything else we can help with.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am utilizing a gift certificate for redeem a 6-month subscription for a monthly tea box. There is an error in my address on my account, so the box was returned to sender. I contacted customer service (twice) but did not hear back. The box is being shipped again, but I am still unable to correct my address.

  Business Response

  Date: 02/24/2023

  Hi *******, 

  Thank you for reaching out and my apologies for the frustration. I see that when your account was created, the shipping address was incomplete, and the first two boxes were unable to be delivered by the shipping carrier. That address was corrected to prevent further issues and a new gift code was applied to your account so you will still receive the full number of boxes you were entitled to. 
  
  Please don't hesitate to reach out if you have any questions or need further assistance. Thank you!

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3, 2022, I placed an online order with Sips By for two items: 1 - Morning Tea Mug w/Infuser, and 1 - Tropical Sunset Loose Leaf Tea. The mug was not in the package. Full payment was made to Sips By on the date the order was placed for $28.22. On December 4, 2022, Sips By withdrew $28.22 from my bank account. Please see the attachments provided.The company is not responding to my attempts to contact them. There is no phone number listed, only an email address is provided on their website. I would like my mug shipped via overnight mail ASAP or a full refund.

  Business Response

  Date: 02/24/2023

  Hi ****, 

  Thank you for your review and I am so sorry for the frustration this situation has caused! I set up a replacement mug for you on 12/20, but unfortunately that mug was not in stock at that time and could not be fulfilled. A refund for that item was issued on 12/22/2022. My apologies again that this was not able to be sent and caused distress. Please reach out if there is anything else we can help with or additional steps we can take to make this right. 

  
  
  

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I created a Sips By account as required to get a gift from my mobile company. After researching the company, I realized later on that it was a site that is for subscription services which I did not need. I requested the site support team multiple times by email and even by thru the site support site to close the account but not getting any response. I also unsubscribed from any of their promotions and verified from the day I opened the account that there are no subscriptions under my account. Thanks for your help regarding this matter.

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago, I ordered a box of tea from Sips By with a promo code. The code did not take the percentage off it was supposed to. I emailed the company and got a quick response and resolution. I waited weeks to receive my box, but discovered online that it was still at the "selecting your tea" marker on the order timeline. I continued to wait and it stayed at that action on the timeline. I waited longer and eventually contacted them again and received a response that it had somehow not been grabbed by the system and they'd resolve the issue. I had a complaint when the box arrived because it didn't seem to honor the requests and preferences I'd made in my profile. When I went to double check what I'd put in my profile to make sure I hadn't been mistaken with what I'd put, I found that half the profile was suddenly blank. I am confident I filled it all out, and had even double checked it when I had waited weeks with no shipment. I have sent Sips By multiple emails and two FB messages to communicate a problem I had with my box and to notify them of the issue of my profile having been wiped of my answers. I have received no return communication, except for the automated reply that states their returned communication is usually within two days. I'm currently at 18 days from my first attempt.

  Business Response

  Date: 12/21/2022

  Hi ***, thank you for reaching out to us! We sincerely apologize for any frustration you have experienced with your subscription and we are happy to help.