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Find a Location

Gators Custom Tile has 1 locations, listed below.

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    Business ProfileforGators Custom Tile

    Tile Installation

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Here at Gators Custom Tile, we offer 8 plus years of experience in setting tile. Our services range from swimming pool waterline tile, patio tile, floors, backsplash and select bathroom project.

    Business Details

    Location of This Business
    8001 S I-35 Frontage Rd, Austin, TX 78744
    BBB File Opened:
    8/23/2021
    Years in Business:
    3
    Business Started:
    9/17/2020
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. John Maigatter
    Contact Information

    Principal

    • Mr. John Maigatter

    Customer Contact

    • Mr. John Maigatter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/01/2021

    Complaint Type:
    Customer Service Issues
    Status:
    Unresolved
    I can provide a full document to explain what happened (including pictures). The summary is that *************************** (as owner of Gators Custom Tile) did not finish the tile services that I paid him for. In addition, he damaged my bathtub while trying to remove old tile. He promised me to fix some errors he and his coworker had made when laying the tile and to complete the job. I had already paid him. Then he left my house and never came back. He would not answer texts or phone calls. After two days he sent me an email saying he was "abandoning the project" and he would file a claim with his insurance company (named "Next") to get me a full refund so that someone else could redo the project. After that, he would not answer any emails and would not provide the ************** policy number or claim number. When I called the ************** company, they had no record that he has ever had a policy with them. He owes me over $4000 and refuses to respond to any attempt (email, text, phone, etc.).After this happened to me, I read a number of Yelp reviews which said the exact same thing. He has a history of getting payment from people and then not doing the job and refusing to communicate. Unfortunately, I had relied on his good reviews in the Thumbtack app and never saw these horrible Yelp reviews before I paid him. His business is dishonest. Other consumers need to be warned about him.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dimitri K

    1 star

    05/14/2022

    CON ARTIST. Our initial phone conversation went very well. **** seemed to be knowledgeable and professional. I trusted that he was going to be able to complete the work, and with a standard of excellence he continued to boast of himself. For lack of space, I am going to bullet the laundry list of issues:1. No game plan presented to us and he just started laying our shower tile. He started "running" our 10" tile with a ****** piece, which is unnecessary in a stacked bond (what we asked for). Some how he landed on laying 6", 10", 10", 4". We luckily caught him before he began the rest of the shower and were able to game plan a fix so he did not have to redo the tile he already place. 2. Shower walls are crooked and don't align on either side of the tub. He blamed the contractors who were no longer working in the bathroom. The issue is he did not extend the tile far enough or level it with the backer board.3. Metal trim in niche was not cut proportionately, and corners were not mitered at 45 degrees as asked. He said that is not common and did not give us a choice. 4. Floor is not level; holes in the grout; chunks of grout lodged in corners by tub 5. Did not finish tiling the floor at door and in linen niche; said he would finish that another time (never came back; see below)6. Did not clean or seal any of the floor or shower tile; mold rapidly grew in grout lines 7. Did not grout around the top of the window in shower Took our money and never returned to finish the job. Became quite combative. Stay away from this kid and his services.

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