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ComplaintsforTires To You
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid full price for a job not completed. Instead of using the parts they have on hand to legally complete the job and charge me. The shop lied to get me out after taking my money. Then responded with I wanted free parts. I was more than willing to pay for it.Initial Complaint
11/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a new set of wheels and tires from Tires To You in *****, ** in May of 2022. After driving off the property with my new set up, I immediately noticed that my steering wheel would start shaking pretty violently between *********. I called up to the store within that week to report the issue. I brought the truck in so they could diagnose and fix the issue. After waiting for a while, they told me they rebalanced my tires and that they noticed a tire hop on one of the tires, so they ordered me two new tires to put on the truck. I was happy their decision to take corrective action immediately. However, when I went in to actually get the tires replaced, they told me they weren't going to replace the two tires and were going to do another alignment and road force them instead. I was a little frustrated, but let them do what I thought needed to be done. After this, my truck continued to have major issues with shaking; within a 2 month period, I had my truck in their shop 3-4 times as it kept going out of alignment. Eventually, I took it to another shop, Round 2 Off Road, so they could give me a second opinion. They found that I did have a tire hop and that one of my wheels was actually bent (documentation attached). When I presented this information to Tires To You, they did confirm once again, that I had a tire hop AND that I had a bent wheel. After 3 more visits and about 10 total hours of being in the shop, they agreed to switch out two of my tires, however, now they will not acknowledge the bent wheel. All of the research I've done on bent wheels show that the symptoms my truck is having could be directly linked to this issue. My back tires, which were initially on the front, are extremely worn down already and uneven. I have only put 6500-7000 miles on them, they should not look like this. And on top of it all, now they are telling me that my brake rotors are warped. I got new brakes on my truck on 12/21. This is clearly a result of the tire/wheel issue.Customer response
12/05/2022
Better Business Bureau:
Tires to you ordered me a new wheel and are replacing it this week. You can take my complaint away
Regards,
*********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.