ComplaintsforSimpler Trading
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I canceled the service and I was charged anyway. They also charged a card that had been expired. They told me they sent me an email but I no longer have access to the email, I called as soon as I saw the charges. I have asked for a return phone call to handle the situation no one has returned my call. I am not satisfied with the service it doesn't work for me all I have ever done is lose money and now this adds insult to injury. I would like a refund for the full amount I was charged which is $1614.74. This is a prepaid service they charge a year in advance for and I don't want the service I am not satisfied with the service whatsoever. What ever happened to customer service? This company is supposed to have a satisfaction guarantee and I am 100% dissatisfied.Business response
03/22/2024
We have contacted the customer and this matter has been resolved. Thank you.Customer response
03/22/2024
Complaint: 21426889
I am rejecting this response because:I have received no communication from the business on this matter. This is and was an untrue statement and it typifies my experience with this business. There has not been a call back or email sent concerning this matter.
Regards,
*********************Business response
04/05/2024
On March 22, 2024 our Director of Sales and **************** spoke to the customer on the phone. On that same date we issued two refunds for the total amount he is seeking. Please see the information below that includes the transaction numbers that he can check with his credit card company. We consider this complaint resolved as we gave to the customer exactly what he was looking for.
Refund #******* - March 22, 2024, 20:45 by *******************. Authorize.Net Credit Card Refund in the amount of $1,087.36 approved. (Transaction ID *************
Refund #******* - March 22, 2024, 20:43 by ******************* Authorize.Net Credit Card Refund in the amount of $528.17 approved. (Transaction ID *************
Customer response
04/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for an annual Mastery Program and has lost me lots of money following their advise. It has been one of the worst decisions of my life with their methods.Business response
02/09/2022
Hi ******! Thank you so much for taking the time to reach out to us. We are sorry to hear that you have not been successful with our programs yet. With our company not being financial advisors or a financial institution, our services are primarily focused on education and unfortunately, no one is right about the **********% of the time. Our traders use their own accounts with their own money whenever they trade and are truly vested in the outcome of each and every trade, which isnt the case for most companies in our space. We do not see any complaints in our correspondence, but we would love to help find a good solution for you. Please give us a call at ************ or email us at **********************************Customer response
02/10/2022
Complaint: 16671431
I am rejecting this response because:
Regards,
*************************Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I complained about the politics on a website and my subscription was immediately cancelled and I will not be able to use the service. I want a refund of my $247 subscription. Thank youBusiness response
11/04/2021
Hello ******,
Thank you for taking the time to contact us and allow Simpler Trading to present our case on this matter.
During my research on this matter, I have come to understand the ******* was displeased with the discourse in one of our trading chat rooms. The chat briefly turned political but quickly moved away from the subject. Our Terms & Conditions and Trading Room Rules do not prohibit political discussion, but we do expect subscribers to treat each other with courtesy and respect. From my overview of the chat, I was unable to see any discourteous or disrespectful language.
The incident that ******* refers to in his complaint with the BBB occurred at approximately 9:10 AM CT. ******* requested cancellation of his service via email at 10:24 AM CT, one of our support staff responded stating that his request had been received and that ********* membership would be placed in "Pending Cancellation" and he would retain access to the membership for the remainder of the billing cycle at 3:16 PM CT.
******* chose to respond to the cancellation confirmation email at 3:29 PM CT using violent, threatening language and racial slurs. The member of our support team escalated the issue to me and I informed ******* that we would be immediately terminating his membership as his response was in direct violation of our Terms & Conditions. I sent my response at 4:51 PM CT. ******* quickly responded with continued vulgarity and informed us that he had filed a formal complaint with the Texas BBB.
At this point neither myself, nor any other Simpler Trading employee has had any additional contact with *******.
I am attaching a copy of ********* original email exchange with Simpler Trading Support on 11/3/2021, a PDF of our Trading Room rules and providing a link to the Simpler Trading Terms & Conditions below.
https://www.simplertrading.com/terms-and-conditions/
I look forward to continuing to work with you to resolve this matter. Feel free to contact me directly via email at ********************************** or calling us at **************
CharlesMossEmail11.3.21.txtCustomer response
11/04/2021
Complaint: 16091305
I am rejecting this response because: Excuse me, I paid $247 for a month of service and only received a few days after being cut off from the service, I did not receive what I paid for. I demand a full or pro-rated refund immediately. The Terms of Service are subject only to the Web site, which is a stock market trading alert service.
Regards,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.