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Complaint Details
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Initial Complaint
11/23/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
We can provide a video of the motor blowing extreme amounts of smoke and a receipt. We bought a motor from Browning Auto Parts. Browning apparently bought a dud motor from a 3rd party. The motor does not work. We paid $1800 for motor and had to pay $1200 to get it installed. Now Browning wants us to pay labor to our guy $900 to get the motor out to return it. We had to rent a Uhaul to get the motor and would have to rent again to return it. So we spent $1800 on motor, $1200 on labor and $134 on Uhaul. If we pay $900 for labor to remove motore and another $134 to rent uhaul to return a broken motor, we will have spend almost $2400 to get $1800 back. We think they should just refund the money as the motor is no good.Customer response
01/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Could you please close the BBB Complaint referenced in the subject line? *********** gave us a partial refund
Regards,
*********************
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Contact Information
11006 US Highway 183 S
Austin, TX 78747-2246
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.