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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Good afternoon, we have not received our package, it has been traveling for more than a month, the order number is A*****, YOUR PHONE NUMBER DOES NOT ANSWER, BY MAIL NO ONE GIVES ** INFORMATION , I call the carrier tells me that my package will not arrive yet, I need my package to arrive this week I am tired of waiting, I have been a month, my package has traveled throughout ******* and two international countries, but send it by ********************** but I will not pay more and I need my order, I hope your prompt responseBusiness response
11/05/2021
Hello!
International shipments have been experiencing major delays due to shipping constraints and restrictions as a result of COVID. It does look like this order's tracking updated on the 3rd and is in ******, Columbia. You can see that tracking here: https://track.********.com/djE6dHJrXzA0YTc0N2IxNWFjYjRhZWZiMzc4ZjJhMzAxNzg1NWY1. We cannot consider a package lost in transit unless it does not have movement for 2 weeks or activity 30 days after shipping. This order is moving so we cannot consider this lost. The order should arrive soon--we hope you love your products once they arrive!
Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.