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ComplaintsforRanbands
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
1st June 2021, I ordered two watch bands from Ranbands online store. Order #*****. Upon receiving the bands, on caused severe and significant rash that resulted in a doctor's ************ The silicone band contains latex. They say that their bands are allergen free/ safe on their website, but this is not true. I contacted customer support about the rash to ask if they contained latex, because they do not accept returns of their products. They said they do contain latex, which is not what it claims on their website. After this email conversation where I was offered a one-line apology but nothing more, I tried to leave a review. It was a one-star review. They did not let my review go through; so I am unable to warn other consumers about their deceptive practice. I would like them to have to state on their website that their silicone bands contain latex, and not be able to claim they are allergen free, as latex is a fairly common allergen. Thank you.Business response
10/15/2021
Thank you so much for notifying us about this issue. We have made the change store wide to notify our customers about latex material in our silicone variants. Taking care of our customers is our top priority. We are sorry to hear that you had An unsatisfactory experience with one of our customer service agents. We will review the representative and again do sincerely apologize for any miscommunication.Customer response
10/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. THANK YOU for updating your website to reflect this. Latex allergies are super painful, especially after long-term contact, and since these bands are worn with watches, the resultant rash can even blister (as happened in my case), and take forever to heal. I appreciate the changes made.
Regards,
K ********
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.