20 Customer Reviews
Review from Jeremy f
1 star08/14/2024
low trade-in values, long response times, and over priced on pre-owned watches.Review from Stefano L
5 stars07/25/2024
Great folks, loved the option to buy a watch in person in **************Review from Hal J
5 stars05/05/2024
My experience was simply that of excellence. Bernard watch company has excellent and authentic watches for sale. Their prices are competitive and fair. I love my Tag Heuer Monaco and will definitely buy other watches from them in the future.Review from Charles M
5 stars04/10/2024
I got exactly what i saw on the website. faire priceReview from Matt M
5 stars02/24/2024
This is my second purchase from Bernard Watch Co. Their communication is excellent and description of the watch was spot on. Shipping of the watch was fast and the watch was very well packaged. Buying such an expensive item online can be very risky but I found a company that I feel very comfortable with. Looking forward to future purchases.Review from David E
5 stars02/07/2024
Great experience. Fast, easy and a pleasure to talk to. So glad as a collector I purchased from BernardReview from Kyle L
5 stars12/21/2023
Great service, amazing quality, and fair pricing. Nothing more I could have asked for when making a big decision and purchase. Highly recommend!Review from Gabriel H
5 stars12/14/2023
Impeccable quality and service. I will be coming back to Bernard WatcheszReview from Aaron B
1 star08/01/2023
Purchased a watch, which needed to be held at a ***** location due to theft issues at my residence. ** got wind of this after the hold order and stole the package after delivery. Package has allegedly been rerouted back to ******, but ***** has no record. ** refuses to give me my $6k back until the watch is "returned" to them, despite it never leaving *****'s possession.Stay far away from this company. They're extraordinarily unprofessional and delusional.
Bernard Watch Co Response
08/03/2023
In order for a merchant to guarantee payment from a credit card company, we must ship to the billing address of the credit card and obtain proof of delivery (with signature). We shipped to the billing address and no signature could be obtained. We noticed the package being redirected to a ********** This is a red flag for fraud and in fact, the very last watch that was stolen from us was stolen in this exact manner.
***** has been instructed to ignore unauthorized hold at location requests, however sometimes they fail to protect our packages. In our shipping emails we specifically ask buyers to contact us if any redirects are necessary.
We attempted to reach you by phone and were unable to do so (a final red flag). The package arrived at ********* and at that point we had to act to recall the package to avoid potentially losing the watch to a theft by fraud.
When you finally called us, the interaction might have been handled quite amicably and the package reshipped to the billing address.
However, as abusive and threatening as you were, that was not possible. Most buyers are understanding of the security needs involved in shipping high value items once it is explained and can bear (with a little disappointment) a small delay. Fraudsters on the other hand, tend to be demanding, trying threats and intimidation to get their loot before it is too late.
At the time I declined to refund the card, you were still actively attempting to obtain the package at ********* and the package had not yet been secured by *****.
The card used to place the order was refunded as soon as ***** secured our watch.Review from Bryan P
5 stars05/23/2023
Service and product quality was impeccable from start to finish. I would highly recommend this company to any watch enthusiasts.
Customer Review Rating
Average of 20 Customer Reviews
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