ComplaintsforWater Damage Restoration & Roofing of Austin
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Complaint Details
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Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company was contracted to replace a roof damaged from the April '21 hail storm. Construction began June of the same year. During the roof replacement, the project manager and myself had to remind the guy supervising their crew to cover the entire roof with underlayment and even then, they ended up having to pull shingles back up and redo an area of my roof in the back as I caught one of their workers quickly trying to nail down shingles straight to the *** without any underlayment underneath. (Despite our warnings earlier in the day.) They also weren't using cap nails for the underlayment, despite being supplied them. There was a ton of boot prints and other damage on my shingles from the workers carelessly walking on it which they had to come back out to replace the worst of. They didn't apply portions of the gutter under the drip edge and had to come out a second time after I took photos with my drone. When spray painting the flashing metal to match the new shingle color they over-sprayed the paint onto my siding in multiple places. They didn't order enough louver vents and reused one of my old ones without even bringing it to my attention until I asked them about it a few weeks ago. They ordered the wrong ridge vent size and had to come out a separate time to finish the job. Even then, I just noticed that two ridges on my roof were without the original vents and when I questioned them about this after seeing other homes they did with those ridge vents installed, they mentioned they would add those back without any real justification for the oversight. Today they came out to add those ridge vents and now the vents are again the wrong size so the job isn't finished. I forgave all of this because I really like the rep, but at this point, that doesn't make up for valid concerns I have. I don't believe the workmanship can be trusted and given they still haven't completed my roof, I need for this roof to be replaced and redone properly from credible installers.Business response
02/02/2022
I talked to ***** personally and we are going to his house Monday after the freeze clears this weekend to fix anything that he's concerned about Tell us why here...Customer response
02/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and the company has physically came out to my property as of today (02/07/2022) to correct the necessary issues with the roof. This should be considered resolved.
Regards,
Grant Cross
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.