Business ProfileforThe Austin Window Guy

I signed the contract for installation of 2 slider doors on 9/21/2021. Paid 25% deposit on 9.29.2021 and 25% schedule deposit 12/15/2021. My install was scheduled for 1/19/2022. A crew of 3 showed up. They installed 2 of the 3 doors - one of which was completely incorrect. Interactions from here on occurred with *********************** of Austin Window Guy (supervisor) and the sales rep from Grand Openings (*************************) from whom I purchased the sliders. ****** took over and said he would handle all the remaining install. ****** and his crew came 2/1/2022 to reinstall the incorrect door and install the third door. Paid remaining 50% on 2/1/2022. ****** came out several more times to work on continuing issues ( 3/1/2022, 3/30/2022, 4/19/2022, 7/6/2022, 7/7/2022 - dates ****** came to work). Many days and weeks to get response and get on schedule. Austin window guy provided a 5 year installation warranty. Starting in 10/2022 I started having issues with operation. I tried to get ****** out here. He kept not responding or cancelling. I was also working with Grand Openings to help service the doors. Grand Openings has come many times since to work on the sliders - ultimately the problem is incorrect installation. All fixed panels were installed backwards, one slider is significantly out of plum and levelness, one slider was missing sealant and has massive air leakage, the slidering panels do not operate properly. I am still working with Grand Openings, Quaker (the manufacture) and 3rd party installers to figure out what can be done and what the cost will be. I still do not have properly operating doors. Austin Window Guy is responsible. I was unsuccessful at getting them out here before they went out of business. I have a copy of the warranty in pdf format but it will not upload successfully. I can provide that and anything else you might want.