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ComplaintsforApex Wireless
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Apex Wireless is my wireless service provider for the past few months. In recent months, they have been extremely unresponsive. I recently had a monthly bill of $101.36 due on 11/18/2023. I used my bank's bill pay feature to have a check sent to them. Apex gave zero acknowledgement of receiving the check. They then proceeded to cash the check (I have proof from my bank that Apex has cashed the check) yet neglected to credit my account for the payment. On top of cashing the check, they have sent me emails threatening to cut off my family's wireless service for non-payment. This claim is an outrageous lie, as I have the proof (mentioned above) that they received and cashed my payment. Since nothing was resolved, I made another payment (this time electronically) on 12/3/2023 so that my lines wouldn't get disconnected (despite having sent the payment before). This has also happened with the bill due on 10/18/2023. I have tried contacting Apex via phone and email, and have gotten ONE response in the past two months. There's no way this sort of business practice can be legal, taking a customer's money and not crediting their account.Business response
01/22/2024
We have credited the Clients account as specified. The client sent in a paper check and we do not accept this type of payment. We made an exception here and properly credited the account
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
600 Congress Ave Fl 14
Austin, TX 78701-3263
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.