ComplaintsforSilver Dollar Customs

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 6/19/23 two vehicles were brought into Silver Dollar Customs, a **** Buick Roadmaster and a **** **** fastback Mustang. The Buick came in on a flatbed car hauler, the Mustang was driven in by *****************. The Mustang was going to have the rollbar pulled, Louvers, rear spoiler, and a shaker hood scoop to be ordered and installed along with the rear coilovers. The Buick was a full restoration at that time $10,000 was made as a down payment to get a look over the Mustang, make a parts list and to also start a list for the Buick full restoration. On that same day, ********************* and ************************* looked over and compiled a parts list for the Mustang, and the parts were ordered which generated invoice# ***. On 6/20/23 invoice# ***** was generated for the credit card fee of 3.5% on the $10,000 payment. On 6/22/23 ***************** and ********************* spoke about a 427 stroker engine that **** was in possession of he offered to sell it to **** for $15,000 as a running starting engine able to drop into the Mustang attach the transmission and other minor motor parts to complete the engine and it will be able to start and run and drive off. On 6/27/23 ***************** made a down payment of $20,000 of which $15,000 was for the 427 stroker motor and $5,000 was for the work to start on the Buick invoice# *** was generated for the $15,000 invoice for the stroker motor and invoice# ***** was generated for the credit card fee of 3.5% for the $15,000 on the stroker motor and invoice# ***** for the 3.5% credit card fee on the remaining $5,000 for the Buick work. On 6/22/23 invoice# *** was generated for the offloading of the Buick for tire and trash removal and vacuuming of the Buick that did not happen. Work performed from 6/22 through 6/29/23 generated invoice# *** for the Mustang and invoice# *** for the Buick, both invoices were generated on 6/29/23. On 6:30 23 invoice number *** was generated for work performed on the 56 Buick. The work performed was for tires that were taken from an employee's yard and refurbished to put on the Buick and was charged for tire disposal tire mount tire dismount and valve stems things that were not done. Around 7/3/23 the "donor Mustang" was delivered via a car hauler, it was to be cleaned and dismantled and the interior was to be pulled to replace the interior in the 69 Mustang. Work performed from 7/3/23 through 7/12/23 generated invoice# ***. They said work on this invoice was performed and it was not. The donor Mustang is in the same shape as when it was delivered. On or about 7/20/2023 ***************** drove a **** Cuda to have the transmission rebuilt, coilovers, and front suspension installed. On 7/21/23 invoice # *** was generated for parts for the purple Cuda. On 8/1/23 invoice# 902 was generated for work done on the purple Cuda. The transmission for the Cuda was never rebuilt. On 8/9/23 invoice# *** was generated for part for the 69 Mustang. Work performed 8/3/23 through 8/10/23 generated invoice# *** for the **** Cuda. On 8/11/23 invoice# 912 was generated for the credit card processing fee of 3.5% for the prior invoice# ***. Work performed from 8/10/23 through 8/16/23 generated invoice# *** for work performed on the **** Cuda. On 8/16/ after several attempts to get the 427 stroker motor running properly and being sent to the dyno shop the motor still was not working properly ************ decided he was going to buy his own motor through Summit. He instructed me to take the $15, 000 for the 427 stroker motor and put it towards the build on the **** purple Cuda. Meanwhile, several times throughout this entire process, ************ asked about when the Mustang was going to be worked on and when the Buick was going to be worked on and he was always told this week, this week, this week then finally around 8/20/23, ************ decided that he was pulling his vehicles, the red Mustang the donor Mustang, and the Buick he asked for all of his parts. After another week of his car not being worked on he sent a wrecker for the purple Cuda and the balance of his parts and asked that his money be returned to him. As of this day 10/20/23, there has not been any money returned to ************.. all backup paperwork and invoices are attached. The total amount that Mr ***************** paid was $34,518.30. of that, $15,357.18 is due back to **************** part for the 427 stroker motor, the other in the amount of $1,412.37 for services charge that was not performed.

  Business response

  11/27/2023

  I Catagorically and unequivocally deny and wrong doing in this matter

  Customer response

  11/27/2023

  Complaint: 20794598
  
  I am rejecting this response because:

  The owner has taken my deposit of almost 15k and has not returned it I will email all the invoices to you. We have also filed a police report on this matter and are getting an attorney 
  
  Regards,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩