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ComplaintsforAerobic Septic Texas
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Complaint Details
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Initial Complaint
09/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have had a service contract for my septic system with is company for the las 4-5 years. March 27, 2023 I noticed the system was not running so I called to place a work order. *******************, office manager sent ****** out on 4-6-23. He arrived after 5:00 pm to replace the aerator pump. What he put in Hiblow HP80-0117 was different from what he removed along with the cost $1510.00 to be exact. Because this pump sits on top vs in the tank it required a new dome lid which he did not have with him took over a month to get it put on. After researching the pump, I found they can be purchased for ****** to ******. ***** spoke to ******, agreed to adjust the bill ******. Since April, I have called *****. She continues to promise to get me the paid invoice and refund. She did suggest I needed to replace the box on the wall and the ****** could be used to reduce the bill to ******. Still the invoice is not sent, refund does not come, and additional work did not start. Now they are not responding to calls, emails or texts. I see they have not obtained the necessary license to operate since 11/30/2016. While I have a service contract with them yearly, I cannot tell you they have been servicing my system. I allowed them to replace the pump only because I was under service with them. I should have told them no when I heard the price, but the pump was already in place at that point. Very disappointing!Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We paid $175 for company to check septic system quarterly. They never showed up, never inspected the system and promised to refund us but never did. Now when we contact them they hang up on us.Initial Complaint
10/25/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We signed a contract with the company for septic services in February. They are supposed to inspect and service the system. throughout the year. When no one showed up by April, we contacted them to find out what was going on. They stated they had a computer hard drive failure and had lost all their scheduling and contacts. The said they would get us back in rotation and resolve the issue. By July, they still had not performed any services. We contacted them again. They stated ****** had been out with COVID and they were also short handed. They assured us they would be there early August and follow-up again with another visit shortly after. As of 10/25/21 they still have not shown up. We have tried contacting them again and get no response. We paid for an annual service contract to which we have received no service.Initial Complaint
09/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March, I renewed a year's quarterly inspection service ($175) that **************************** stated was required by law. For over a year, I have not heard from them not have they performed the inspection per contract. Found out their real number is ************, but they refuse to answer their telephone and the messages are full, thus hangs up. I calculate they owe me $262.50 overall for not finishing half of last year as well.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.