Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ortho 360 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ortho 360

      301 W. Hwy. 71 #201 Bastrop, TX 78602

    • Ortho 360

      1500 West 38th Street Suite 27 Austin, TX 78731

    Business ProfileforOrtho 360

    Orthodontist
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ortho 360 has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ortho 360

        301 W. Hwy. 71 #201 Bastrop, TX 78602

      • Ortho 360

        1500 West 38th Street Suite 27 Austin, TX 78731

      Location of This Business
      301 W. Hwy. 71 #201, Bastrop, TX 78602
      BBB File Opened:
      8/24/2009
      Years in Business:
      15
      Business Started:
      5/12/2009
      Type of Entity:
      Partnership
      Alternate Business Name
      • Bastrop Orthodontics
      Business Management
      • Ms. Mandy Acosta, G M
      • Mr. Jon R Haupt
      Contact Information

      Principal

      • Ms. Mandy Acosta, G M
      • Mr. Jon R Haupt

      Customer Contact

      • Mr. Jon R Haupt
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Natalie L

      1 star

      01/19/2024

      When I think of my time with ortho360, I think of meaningless suffering + a business that cuts corners and burdens customers to have to remedy their mistakes.Do *************** bank account a favor - go to **************** instead. I was made to feel like a number on a conveyor belt - each appt felt frantic and rushed - and they never did a thorough job. Long wait times. 2. The first night, the glued in metal pieces popped off while I was asleep. 3. I only saw the orthodontist twice- each time they dismissed my concerns.4. ********, the office manager lied and led me to risking my life to travel across the country just so they could get extra 1k There were a few problems I brought up like my teeth being loose even a month after the last aligner, and one tooth not lined up with the others, but the dentist completely disregarded anything I said and claimed perfection. Likewise, he was clearly sick while getting into my mouth, which didn't help me stay safe.5. They made a cheap retainer and sent me on my way. The retainers were painful and turned out, didnt fit my teeth! I was so completely exhausted from being ignored and dismissed by them that I couldn't keep bringing up issues to them, because I literally just wanted the reimbursement and to never talk to any of them again, but had to.8. They didnt even remove all the glue from my teeth! I still have glued MONTHS after treatment & multiple regular and specialist dentists couldnt get it off...9. They completely didn't tell me the proper instructions after "the final appt" while they kept charging me for months afterward. I would have taken any instructions to heart - because I successfully finished the treatment early and pride myself in doing a thorough job. Otho360 not only put me and others in danger multiple times and literally didn't do the services at all or so badly they had to be done over again.They're cheap and made me wish for my crooked teeth back.

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.